Macmillan Information & Support Service Assistant

Job summary

We now have a vacancy for a part time, Band 4 Macmillan Information & Support Service Assistant to work at the Royal Oldham Hospital.

You will assist the Macmillan Information & Support Service Team in developing and delivering the service across Oldham, Bury & Rochdale to improve cancer patient and carer experience.

Main duties of the job

Support patients, carers, relatives and professionals) to support access to high quality information and support in relation to cancer. This will include assessment of service users' information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support.

The role will require working with patients, carers and family members face to face at our centres based in hospitals, on hospital wards and over the telephone.

Carry out holistic needs assessments with patients and create accurate and comprehensive care plans, referring any clinical concerns to relevant Health Care Professionals.

Provide supporting information, around topics such as reducing the risk of cancer, healthy living, diagnosis, treatment options, side effects and living with cancer, in the most appropriate format.

Where appropriate, liaise with relevant staff at all levels to address identified issues and/or seek advice on complex issues, directly involving others where necessary, e.g. Service Manager, Clinical Nurse Specialist etc. and ensuring that situations or enquiries requiring specialist intervention are referred appropriately and in a timely fashion.

Help to co -ordinate, mentor and train volunteers providing support and supervision

Contribute to the delivery and development of a quality, sector wide cancer information & support service.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

We are currently in process of updating our values. For the latest information around our values and behaviours, please visit our careers website www.careers.northerncarealliance.nhs.uk