Job summary
An exciting opportunity has opened up for a Booking & Scheduling Assistant to join us with demand on our services at an all time high the role our department provides has never been more critical.
Main duties of the job
As a Booking clerk your main duties will cover;
- Receiving and processing patient referrals
- Booking and changing appointments for patients either via a phone call, a text message, or an email
- Answering and signposting general enquiries from patients calling our appointments line
To do this we need you to;
- Be confident using a computer and Microsoft Office
- Have an excellent telephone manner
- Be able to communicate effectively
- Strive to give our patients an excellent customer service
- Be enthusiastic, confident, and committed
We will give you;
- The chance to make a difference to people in our local communities
- A mix of both office and home on a rota basis once training is complete
- A range of Monday to Friday daytime shifts
- Career development opportunities
About us
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
Essential
- oNumeracy and literacy qualifications (at least A-C)
Desirable
- oNVQ2 or equivalent clerical qualification
- oEDCL or Computer skills qualification
Experience
Essential
- oWorking within a confidential environment
- oExcellent customer service
- oAble to demonstrate the Trust Values
- oEffective communicator
- oCustomer Service Skills
- oEnthusiasm, confidence, and commitment
- o Computer skills including Microsoft Office
Desirable
- oPatient administration background
- oPrevious NHS experience
- oPrevious Administration Experience
- oPrevious customer service experience
Person Specification
Qualifications
Essential
- oNumeracy and literacy qualifications (at least A-C)
Desirable
- oNVQ2 or equivalent clerical qualification
- oEDCL or Computer skills qualification
Experience
Essential
- oWorking within a confidential environment
- oExcellent customer service
- oAble to demonstrate the Trust Values
- oEffective communicator
- oCustomer Service Skills
- oEnthusiasm, confidence, and commitment
- o Computer skills including Microsoft Office
Desirable
- oPatient administration background
- oPrevious NHS experience
- oPrevious Administration Experience
- oPrevious customer service experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).