Support Worker - Audiology

Northern Care Alliance NHS Foundation Trust

Information:

This job is now closed

Job summary

Bury, HMR and Oldham Audiology Services are seeking to recruit a Audiology Support Worker. You will be based at Nye Bevan House inRochdale you may need to travel occasionally to other sites.We are seeking an enthusiastic, motivated and caring person to complement our existing audiology teams. The Audiology Services are friendly, forward thinking and experienced with a good skill mix. This is a good opportunity to join an innovative and dynamic service that providesassessment, treatment and advice to adults and children with hearing difficulties.The post will involve contacting patients with a view to ascertaining their hearing aid status and making arrangements for them to be placed on theappropriate hearing pathway. There will be a mix of both technical and administrative duties which have clearly defined protocols and procedures.The hours of work are 15 per weekThe role is until the end of May 2024.

Main duties of the job

  • The Audiology Support Worker will contact patients as required and ensure patients are placed on the appropriate hearing pathway by telephone or letter
  • The Audiology Support Worker will provide options to patients on their continuing care.
  • The Audiology Support Worker will record the activity on auditbase
  • The Audiology Support Worker will have excellent communication skills and provide good customer care to all patients and stakeholders.
  • The Audiology Support Worker will give administrative support to the audiology service

About us

Rochdale Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. A place destined to be different. Rochdale puts co-operation and co-design at the forefront of its health and social care. This is the place with community based integrated care at its heart. Rochdale Infirmary, and the adult and children's community services across Heywood Middleton and Rochdale, consists of professionals from health, social and voluntary sectors. A place leading the way in life-enhancing, integrated care.

Date posted

26 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum pro rata

Contract

Fixed term

Duration

9 months

Working pattern

Part-time

Reference number

236-RCO-CS254-23-A

Job locations

Audiology Department, Nye Bevan House

Maclure Road

Rochdale

OL11 1DN


Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

In line with the Trusts Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, disability, nationality, religion, marital status, social back ground or trade union membership.

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

In line with the Trusts Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, disability, nationality, religion, marital status, social back ground or trade union membership.

Person Specification

Knowledge

Essential

  • GCSE English, Maths, Science and IT or equivalent
  • Care Certificate / L2 Health related vocational qualification or commitment to work towards

Desirable

  • Evidence of ongoing further development

Skills and Experience

Essential

  • Ability to work under pressure/prioritise work and work independently
  • Competent with IT applications
  • Good Interpersonal skills and communication skills
  • Experience working with the public and communicating by telephone
  • Ability to liaise with people at all levels of seniority clinical and non clinical

Desirable

  • Experience working in administration
  • IT Qualifications
  • Experience of working in NHS
Person Specification

Knowledge

Essential

  • GCSE English, Maths, Science and IT or equivalent
  • Care Certificate / L2 Health related vocational qualification or commitment to work towards

Desirable

  • Evidence of ongoing further development

Skills and Experience

Essential

  • Ability to work under pressure/prioritise work and work independently
  • Competent with IT applications
  • Good Interpersonal skills and communication skills
  • Experience working with the public and communicating by telephone
  • Ability to liaise with people at all levels of seniority clinical and non clinical

Desirable

  • Experience working in administration
  • IT Qualifications
  • Experience of working in NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Northern Care Alliance NHS Foundation Trust

Address

Audiology Department, Nye Bevan House

Maclure Road

Rochdale

OL11 1DN


Employer's website

https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northern Care Alliance NHS Foundation Trust

Address

Audiology Department, Nye Bevan House

Maclure Road

Rochdale

OL11 1DN


Employer's website

https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Service Lead Audiology (Ops)

Frank Renzulli

francesco.renzulli@nca.nhs.uk

01613575129

Date posted

26 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum pro rata

Contract

Fixed term

Duration

9 months

Working pattern

Part-time

Reference number

236-RCO-CS254-23-A

Job locations

Audiology Department, Nye Bevan House

Maclure Road

Rochdale

OL11 1DN


Supporting documents

Privacy notice

Northern Care Alliance NHS Foundation Trust 's privacy notice (opens in a new tab)