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Northern Care Alliance NHS Foundation Trust

ANU Ward Administrative Assistant

Information:

This job is now closed

Job summary

The purpose of this post is to provide comprehensive administrative support to our busy acute neurology ward, including maintaining an acute waiting list, arranging and co-coordinating patient admissions and discharges, booking outpatient follow up appointments for ward discharge patients, answering phones.

The administrator will be expected to work with minimum supervision.

The role is challenging, encompassing many elements and requires excellent organisational and communication skills.

Main duties of the job

  • Maintaining the waiting list for patients requiring urgent, semi urgent or planned admissions to the ward. Organising patient admissions and discharges including transfers to and from other hospitals.
  • Liaising with Medical and Nursing staff, MDT team and other departments to ensure patients investigations are carried out promptly.
  • Fulfilling general administrative duties including updating files containing sensitive/ personal and confidential information relating to patients on the ward.
  • Organising case conferences, professional meetings and ad hoc meetings as required, ensuring all parties concerned are notified of the time/date/venue etc.
  • Dealing with enquiries from service users/ relatives and visitors at time of stress and uncertainty which may be of a distressing, emotional or sensitive nature.
  • Organising outpatient appointments for patients requiring follow ups post discharge.

About us

Salford Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. A place with an outstanding reputation. Salford is the place which is taking bold, pioneering steps towards delivering a world class, fully integrated care system for adults. Twice rated Outstanding by the CQC, Salford Royal NHS Foundation Trust is responsible for delivering a range of community and primary care services and specialist services to Greater Manchester and beyond.

Details

Date posted

16 June 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

236-SCO-AC456-23

Job locations

Salford Care Organisation

Stott Lane

Salford

M6 8HD


Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

In line with the Trust's Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, nationality, religion, marital status, social background or trade union membership.

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

In line with the Trust's Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, nationality, religion, marital status, social background or trade union membership.

Person Specification

Qualifications

Essential

  • Good general education including numeracy and literacy skills
  • Computer literate

Desirable

  • IT related qualification or equivalent
  • NVQ 2 business administration

Skills

Essential

  • Excellent communication skills, both verbally and non-verbally when dealing with patients/relatives and other internal and external agencies especially when providing or receiving complex or sensitive information.
  • Ability to demonstrate the use of information systems, e.g. word processing packages, spreadsheets, databases, patient administration system, email etc.

Knowledge

Desirable

  • Working knowledge of Trusts current information systems

Experience

Essential

  • Minimum 12 months previous administrative experience within the NHS setting.
Person Specification

Qualifications

Essential

  • Good general education including numeracy and literacy skills
  • Computer literate

Desirable

  • IT related qualification or equivalent
  • NVQ 2 business administration

Skills

Essential

  • Excellent communication skills, both verbally and non-verbally when dealing with patients/relatives and other internal and external agencies especially when providing or receiving complex or sensitive information.
  • Ability to demonstrate the use of information systems, e.g. word processing packages, spreadsheets, databases, patient administration system, email etc.

Knowledge

Desirable

  • Working knowledge of Trusts current information systems

Experience

Essential

  • Minimum 12 months previous administrative experience within the NHS setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Northern Care Alliance NHS Foundation Trust

Address

Salford Care Organisation

Stott Lane

Salford

M6 8HD


Employer's website

https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northern Care Alliance NHS Foundation Trust

Address

Salford Care Organisation

Stott Lane

Salford

M6 8HD


Employer's website

https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Support Manager

Amanda Cordwell

amanda.cordwell@nca.nhs.uk

01612060965

Details

Date posted

16 June 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

236-SCO-AC456-23

Job locations

Salford Care Organisation

Stott Lane

Salford

M6 8HD


Supporting documents

Privacy notice

Northern Care Alliance NHS Foundation Trust 's privacy notice (opens in a new tab)