Job summary
An exciting opportunity has arisen for an enthusiastic and dynamic Support Manager to join Group Patient Access and Administration Department to oversee all the Outpatient/Inpatient Booking Clerks,
The successful applicant will support the
- Standardisation of booking processes across the NCA
- Collaboration with multidisciplinary stakeholders from Group Patient Access and Administration.
The Department is open Monday to Friday 8 am to 6 pm and Saturdays
Main duties of the job
We are looking for someone who can demonstrate creative and innovative solutions to a variety of complex and logistical problems; someone who is self-motivated and can liaise with external stakeholders in pursuit of efficiency and service improvement, and someone with a passion for driving the Group Patient Access and Administration Services and Northern Care Alliance agenda forward.
About us
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Experience/ Skills
Essential
- Excellent time management and organisational skills
- Experience in managing a call centre
- Substantial experience in a range of administrative and clerical tasks/ procedures in a healthcare setting
- Experience of successfully recruiting new team members and carrying out training
- A good understanding of confidentiality, health & safety and equal opportunities when managing a team
Desirable
- Experience in working within NHS
Qualifications/Knowledge and Skills
Essential
- Level 3 Business Admin / BTEC certificate or equivalent demonstrable skills, knowledge, experience in a range of line management procedures
- Management qualification or demonstrable experience of managing a team
- Able to use IT systems - confident with Microsoft Outlook, Word, Excel, power point and Teams
- Knowledge of administrative procedures, managerial knowledge and project monitoring
- Experience of working in a customer service environment
Desirable
- Ability to use patient systems e.g. Patient Centre, Theatreman
- Ability to hold difficult conversations/ challeneg appropriately
- Ability to engage effectively with individuals at all levels
- Able to work under pressure, plan and adopt to change
- Ability to present relevant information/ reports in a concise format
Person Specification
Experience/ Skills
Essential
- Excellent time management and organisational skills
- Experience in managing a call centre
- Substantial experience in a range of administrative and clerical tasks/ procedures in a healthcare setting
- Experience of successfully recruiting new team members and carrying out training
- A good understanding of confidentiality, health & safety and equal opportunities when managing a team
Desirable
- Experience in working within NHS
Qualifications/Knowledge and Skills
Essential
- Level 3 Business Admin / BTEC certificate or equivalent demonstrable skills, knowledge, experience in a range of line management procedures
- Management qualification or demonstrable experience of managing a team
- Able to use IT systems - confident with Microsoft Outlook, Word, Excel, power point and Teams
- Knowledge of administrative procedures, managerial knowledge and project monitoring
- Experience of working in a customer service environment
Desirable
- Ability to use patient systems e.g. Patient Centre, Theatreman
- Ability to hold difficult conversations/ challeneg appropriately
- Ability to engage effectively with individuals at all levels
- Able to work under pressure, plan and adopt to change
- Ability to present relevant information/ reports in a concise format
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).