Job summary
We are seeking to appoint a Therapy Support Services Secretary to join the Chaplaincy team at the Norfolk & Norwich University Hospitals NHS Foundation Trust.
The successful candidate will be based in our office and will engage with patients, their families and friends, as well as staff and students from a wide range of cultural backgrounds.
The role will include signposting individuals to appropriate services and contacting chaplains as required.
We are looking for someone who appreciates the dynamics of team working and is motivated by the unique challenges of supporting a chaplaincy service within a busy acute hospital setting.
Part time: 10 hours per week
Interview date: 23rd April 2026
Main duties of the job
As the post holder, you will be required to:
Compile patient lists for visits from the trust system
Facilitate the smooth running of office admin
Compile patient lists for our Bereavement Card service
You will be part of a supportive team with a flexible work pattern and have opportunities for training and development
Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
1. To type all clinical letters, outcomes and correspondence within trust timeframes, using digital dictation software.
2. Manage workload efficiently and effectively with regard to priorities and use of time.
3. To support the provision of an efficient and effective secretarial service across Therapy Support Services.
4. To provide cover across the secretarial team as required using core and specialist knowledge and competencies
5. To receive telephone calls and enquiries and to deal with those items which do not need to be referred on.
6. To arrange follow-up appointments and change appointments at the patients request on the hospital information systems.
7. To undertake photocopying as required.
8. To undertake any other duties which reasonably may be expected to be performed by the post holder
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
1. To type all clinical letters, outcomes and correspondence within trust timeframes, using digital dictation software.
2. Manage workload efficiently and effectively with regard to priorities and use of time.
3. To support the provision of an efficient and effective secretarial service across Therapy Support Services.
4. To provide cover across the secretarial team as required using core and specialist knowledge and competencies
5. To receive telephone calls and enquiries and to deal with those items which do not need to be referred on.
6. To arrange follow-up appointments and change appointments at the patients request on the hospital information systems.
7. To undertake photocopying as required.
8. To undertake any other duties which reasonably may be expected to be performed by the post holder
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Experience
Essential
- Experience of using computer software: Word/Outlook/Excel
Desirable
- Experience of working in the NHS
Skills
Essential
- Able to work both independently and as part of a team
- Ability to work under pressure
- Demonstrate ability to communicate effectively in person and via telephone
- Maintain confidentiality at all times
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Qualifications
Essential
- Relevant typing qualification
Person Specification
Experience
Essential
- Experience of using computer software: Word/Outlook/Excel
Desirable
- Experience of working in the NHS
Skills
Essential
- Able to work both independently and as part of a team
- Ability to work under pressure
- Demonstrate ability to communicate effectively in person and via telephone
- Maintain confidentiality at all times
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Qualifications
Essential
- Relevant typing qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
