Job summary
Reporting to the Senior Operations Manager (SOM) for the associated Service(s), the post holder will be an integral member of the Leadership Team and be responsible for the delivery of all operational functions for their speciality(s) - across all delivery locations.
The post holder will work with their Triumvirate, and closely with their SOM, to deliver operational performance targets - including waiting lists, budget adherence and to continually improve the quality of services to patients by using best practice standards within the available income. They will ensure that effective management and delivery underpins the leadership of the directorate(s) they manage and that their administrative teams are supported to ensure that all decisions are translated into improved delivery of services.
Full time: 37.5 hours per week
Interview date: 28th April 2026
Main duties of the job
1. Be an active member of the Service(s) leadership team, proactively leading and providing solutions to resolve all operational issues, in accordance with agreed objectives, targets, quality standards and resource constraints.
2. Have existing leadership experience in driving the performance of teams and possess personal qualities and skills to deal competently with complex issues in ensuring that policy is implemented and performance managed within their service(s).
3. Ensure that systems and processes are in place to comply with relevant legislation and governance requirements. This includes responsibility for the delivery of those clinical and clinical technical services within their area.
4. Ensure the provision of high quality, safe, effective and efficient clinical services within portfolio; ensuring that these services are patient centred, responsive, innovative and evidenced based.
5. Responsible for the identification and implementation of improvement plans, utilising GIRFT and national best-practise models to maximise performance and productivity within portfolio.
6. Responsibility for the achievement of operational quality, workforce, financial, and performance metrics within portfolio.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Be an active member of the Service(s) leadership team, proactively leading and providing solutions to resolve all operational issues, in accordance with agreed objectives, targets, quality standards and resource constraints.
- Have existing leadership experience in driving the performance of teams and possess personal qualities and skills to deal competently with complex issues in ensuring that policy is implemented and performance managed within their service(s).
- Ensure that systems and processes are in place to comply with relevant legislation and governance requirements. This includes responsibility for the delivery of those clinical and clinical technical services within their area.
- Ensure the provision of high quality, safe, effective and efficient clinical services within portfolio; ensuring that these services are patient centred, responsive, innovative and evidenced based.
- Responsible for the identification and implementation of improvement plans, utilising GIRFT and national best-practise models to maximise performance and productivity within portfolio.
- Responsibility for the achievement of operational quality, workforce, financial, and performance metrics within portfolio.
- Promotion of patient centred service delivery and effective staff engagement in the continuous service improvement and the development of a collaborative learning culture.
- Support with the identification and delivery for cost-improvement and efficiency schemes to ensure delivery of the target for the Service and represent the triumvirate at appropriate meetings to monitor financial performance.
- To provide day to day operational management support, enabling safe and efficient patient flow and delivery of elective / non-elective targets, liaising with all parties, to ensure that the environment is one in which excellence in clinical care can be provided.
- To monitor and co-ordinate the implementation of Trust risk management and clinical governance policies and systems effectively, ensuring a proactive approach to reduction of clinical risk, clinical effectiveness and a safe and healthy environment in line with organisational policy.
Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Job description
Job responsibilities
- Be an active member of the Service(s) leadership team, proactively leading and providing solutions to resolve all operational issues, in accordance with agreed objectives, targets, quality standards and resource constraints.
- Have existing leadership experience in driving the performance of teams and possess personal qualities and skills to deal competently with complex issues in ensuring that policy is implemented and performance managed within their service(s).
- Ensure that systems and processes are in place to comply with relevant legislation and governance requirements. This includes responsibility for the delivery of those clinical and clinical technical services within their area.
- Ensure the provision of high quality, safe, effective and efficient clinical services within portfolio; ensuring that these services are patient centred, responsive, innovative and evidenced based.
- Responsible for the identification and implementation of improvement plans, utilising GIRFT and national best-practise models to maximise performance and productivity within portfolio.
- Responsibility for the achievement of operational quality, workforce, financial, and performance metrics within portfolio.
- Promotion of patient centred service delivery and effective staff engagement in the continuous service improvement and the development of a collaborative learning culture.
- Support with the identification and delivery for cost-improvement and efficiency schemes to ensure delivery of the target for the Service and represent the triumvirate at appropriate meetings to monitor financial performance.
- To provide day to day operational management support, enabling safe and efficient patient flow and delivery of elective / non-elective targets, liaising with all parties, to ensure that the environment is one in which excellence in clinical care can be provided.
- To monitor and co-ordinate the implementation of Trust risk management and clinical governance policies and systems effectively, ensuring a proactive approach to reduction of clinical risk, clinical effectiveness and a safe and healthy environment in line with organisational policy.
Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Person Specification
Qualifications
Essential
- Degree level or equivalent management experience.
- Evidence of Continuing Professional Development.
Experience
Essential
- Health sector experience with understanding of clinical services and multi-disciplinary working.
- Significant prior operational management experience at middle management level.
Skills
Essential
- Experience and knowledge in budgeting, forecasting and business planning.
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence.
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Degree level or equivalent management experience.
- Evidence of Continuing Professional Development.
Experience
Essential
- Health sector experience with understanding of clinical services and multi-disciplinary working.
- Significant prior operational management experience at middle management level.
Skills
Essential
- Experience and knowledge in budgeting, forecasting and business planning.
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence.
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
