Job summary
We are seeking a proactive and enthusiastic Admin and Clerical Support Office to join our team. This role is ideal for someone who uses their own initiative while also being a valued and supportive team player.
The successful candidate will be passionate about their work and bring a positive, can-do mindset to every task. Strong communication and customer service skills are essential, as the role involves regular interaction with patients, clinicians, and laboratory staff.
You will demonstrate a high level of attention to detail and a strong commitment to data accuracy, ensuring the smooth and reliable operation of pathology services. We are looking for someone who is eager to learn, grow, and make a meaningful difference within the organisation.
Passion, potential, and the willingness to develop are valued just as highly as previous experience.
The role reflects NNUH's PRIDE values of being people-focused, showing respect, working with integrity, demonstrating dedication, and striving for excellence.
Main duties of the job
To support the admin of the pathology department at the NNUH, this is based at the main site at NNUH. The main duties are entry of results into the laboratory computer system, filing reports and answering telephone queries.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
To deal efficiently with relevant telephone enquiries, in a timely and courteous manner and relate information to staff when requiredGeneral tasks associated with the computer, such as report production and sorting, computer printouts, filing etc.Telephone patient results to wards and GP surgeries.To input results into the pathology computer system.
Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Job description
Job responsibilities
To deal efficiently with relevant telephone enquiries, in a timely and courteous manner and relate information to staff when requiredGeneral tasks associated with the computer, such as report production and sorting, computer printouts, filing etc.Telephone patient results to wards and GP surgeries.To input results into the pathology computer system.
Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Person Specification
Skills
Essential
- Good communication and interpersonal skills
- Able to work effectively within a small team
Qualifications
Essential
- Good general standard of literacy and numeracy
- RSA level II or equivalent experience
Experience
Essential
- Previous clerical work including data input
Desirable
- Experience in NHS or customer service organisation
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Skills
Essential
- Good communication and interpersonal skills
- Able to work effectively within a small team
Qualifications
Essential
- Good general standard of literacy and numeracy
- RSA level II or equivalent experience
Experience
Essential
- Previous clerical work including data input
Desirable
- Experience in NHS or customer service organisation
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
