Job summary
The post holder will be required to provide a comprehensive and confidential secretarial and/or administrative support to the locality/department to ensure the smooth running of the service.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Main duties of the job
As post holder you will be:
- A member of a large, dynamic admin team within Respiratory
- Demonstrate and maintain knowledge and understanding of Trust Access Policy.
- Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
- Establish and maintain electronic and manual filing systems, take minutes or notes at meetings if and when required ensuring accuracy and precision.
- Processing internal and external correspondence efficiently, Draft any correspondence on behalf of service with guidance from senior clinical team or Administration manager.
- Working autonomously and as part of a team
Please note that this advertised position, which is part of occupation code 4131, does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). Therefore, the Trust would not be able to issue a Certificate of Sponsorship for this role.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
- Deal efficiently and effectively with all written, telephone and face to face enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and non-clinical staff.
- Delivering appropriate information to the relevant team member/clinician for action, or deal with enquiries under the guidance of the Senior Medical Administrator for the team, providing confidential medical/clinical information as required.
- Provide routine and non-routine information and non-clinical advice, resolving problems where possible; directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
- To ensure workload is managed and prioritised appropriately, work without supervision and ensure urgent situations are addressed accordingly and escalated to appropriate level.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
Job description
Job responsibilities
- Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
- Deal efficiently and effectively with all written, telephone and face to face enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and non-clinical staff.
- Delivering appropriate information to the relevant team member/clinician for action, or deal with enquiries under the guidance of the Senior Medical Administrator for the team, providing confidential medical/clinical information as required.
- Provide routine and non-routine information and non-clinical advice, resolving problems where possible; directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
- To ensure workload is managed and prioritised appropriately, work without supervision and ensure urgent situations are addressed accordingly and escalated to appropriate level.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
Person Specification
Qualifications
Essential
- RSA III or equivalent
- Good general standard of literacy and numeracy
Experience
Essential
- Previous digital/audio typing experience
- Working knowledge and experience of using Microsoft Office packages, including Word, Excel, Outlook
Skills
Essential
- Customer care skills, diplomacy, sensitivity and ability to analyse situations
- Excellent verbal and written communication skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- RSA III or equivalent
- Good general standard of literacy and numeracy
Experience
Essential
- Previous digital/audio typing experience
- Working knowledge and experience of using Microsoft Office packages, including Word, Excel, Outlook
Skills
Essential
- Customer care skills, diplomacy, sensitivity and ability to analyse situations
- Excellent verbal and written communication skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
