Job summary
The NNUH Private Patients Service is seeking to recruit an experienced and innovative administrator within the Private Patients Team. As a Private Patient Administrator you will join a small and friendly team working closely with our clinical staff ensuring we offer a high standard of customer service at all times. This role is for an individual interested in working alongside a supportive team that values hard work and invests in its people. The role will require a level of independent working in relation to our outpatient and Inpatient bookings process, where you will be required to work within a busy, face-paced environment.
If you enjoy working with people, have a great sense of customer service and are keen to develop your career, then this a great opportunity for you.
Our aim is to ensure every patient receives high quality, safe and responsive care irrespective of their age, social status and/or the time of day, day of the week that they access our services. This is a truly exciting time of change to support us in the delivery of world class care for our patients.
Our Private Patients service enables people to choose private treatment with all the facilities and expertise that come with a 21st-century NHS university hospital. All the income we get from the care of private patients is reinvested in services for all our patients.This is a truly exciting time of change to support us in the delivery of world class care for our patients.
Main duties of the job
As postholder, you will patients, consultants, referrers and external providers such as insurance companies as well as staff members across all other departments within the wider Trust to provide them with world class care customer service. An impeccable telephone and email manner and confidence in dealing with people at all levels are essential. You should be a team player, meticulous, detail oriented and enthusiastic with the ability to work in a challenging and changing environment.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
Provide a high standard of administrative support across outpatients, inpatients and radiology/diagnostics to ensure all relevant bookings processes and pathways are upheld, delivering high quality service to all of service users at all times
Consistently liaise with Finance team to accurately quote self-pay private care episodes and to ensure that private medical insurance cover is authorised for insured patients.
Use prioritisation and negotiation skills proactively manage requests to ensure that urgent and inpatient requests are actioned within the necessary.
Whenever needed, the post holder will liaise with private medical insurance companies and communicate clinical details regarding patients to facilitate and secure financial cover and funding for the care episode.
Manage shared inboxes, handling all queries, bookings and ad-hoc requests; ensuring requests are dealt with in a timely efficient manner and communication to stakeholders is clear.
Answer telephone calls/emails and deal with enquiries in a helpful and courteous manner, use initiative and discretion or direct the call to the appropriate staff member.
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
Provide a high standard of administrative support across outpatients, inpatients and radiology/diagnostics to ensure all relevant bookings processes and pathways are upheld, delivering high quality service to all of service users at all times
Consistently liaise with Finance team to accurately quote self-pay private care episodes and to ensure that private medical insurance cover is authorised for insured patients.
Use prioritisation and negotiation skills proactively manage requests to ensure that urgent and inpatient requests are actioned within the necessary.
Whenever needed, the post holder will liaise with private medical insurance companies and communicate clinical details regarding patients to facilitate and secure financial cover and funding for the care episode.
Manage shared inboxes, handling all queries, bookings and ad-hoc requests; ensuring requests are dealt with in a timely efficient manner and communication to stakeholders is clear.
Answer telephone calls/emails and deal with enquiries in a helpful and courteous manner, use initiative and discretion or direct the call to the appropriate staff member.
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- Foundation degree or Level 4 Administration and or relevant experience
- Excellent IT Skills (Microsoft word/excel/Outlook)
- Significant experience in the use of Database Systems
Experience
Desirable
- Evidence of a high level of organisational/office management skills
- Experience of working in a private healthcare setting
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Foundation degree or Level 4 Administration and or relevant experience
- Excellent IT Skills (Microsoft word/excel/Outlook)
- Significant experience in the use of Database Systems
Experience
Desirable
- Evidence of a high level of organisational/office management skills
- Experience of working in a private healthcare setting
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
