Norfolk and Norwich University Hospital

Bank Healthcare Support Worker (Healthcare Students - see criteria)

The closing date is 09 November 2025

Job summary

**Please ensure eligibility before applying for this vacancy, as failure to meet criteria will result in automatic withdrawal. This position involves a shortened HCSW training programme, and ineligible candidates should monitor NHS jobs for possible bank HCSW roles.

Eligibility criteria:

  • BSc or MSc Nursing (any specialisation) and Midwifery students who have completed at least one full acute care placement within an NHS trust.

OR

  • University Healthcare students (Medicine/ Nursing/ Midwifery/ Physiotherapy/ Paramedicine/ Occupational Therapy etc.) who have had asignificant amount of prior experience (6 months+ within the last 12 months) working as a Healthcare Assistant/ Healthcare Support Worker in an NHS acute care Trust.

If you meet the criteria for this role, you will either need to submit a signed recommendation form from NNUH placement/education staff, or complete an interview with the Practice Development and Education team. Further details will be shared once shortlisting has been completed

Please note depending on your course speciality, your bank shifts may be aligned with the most relevant department to reflect your area of study.

Also, keep in mind this is a HCSW role so many skills that you can practice within a student capacity cannot be practiced whilst on shift working as a healthcare assistant.

Main duties of the job

You will need enthusiasm, kindness, compassion, and confidence as you will be expected to work with a diverse set of acutely unwell people who each require an individual holistic approach to meet their day-to-day care needs. Daily responsibilities will include:

  • Monitoring and recording of baseline observations for all patients under your daily allocation (blood pressure / temperature / pulse etc.).
  • Escalation of issues to relevant registered member of staff (Nurse, doctor etc.) related to acute deterioration of patient's conditions.
  • Provision of care to meet individual holistic requirements of all patients under your daily allocation including personal care, continence assistance and meal time assistance.
  • Cleaning of equipment and ward areas as and when required.
  • Procurement and handling of clinical samples / swabs.

We will provide uniform and an initial training course to deliver the skills you will need to work in a busy hospital. If you meet the criteria for the shortened induction this will include a eight-hour theory session followed by a minimum of two six-hour supervised shifts working on a ward.

About us

Our PRIDE values of People Focus, Respect, integrity, Dedication and Excellence are important to ourteam, and to be successful you will need to share our beliefs and values. In particular, you will support our approach to clinical excellence by taking every opportunity to learn and develop your skills and competence in every aspect ofyour role.

The Staff Bank is an ideal way of starting a career in the Trust, offering flexibility of working hours and the opportunity to gain experience in different areas. The Staff Bank will provide training to enable you to work across the Trust however, adaptation courses are not available.

What we offer:

  • After the HCSW Induction, period of paid supernumerary time
  • Clinical skills support and enhanced skills sessions (where required)
  • Flexibility in training and shifts
  • Ability to work within and try different specialities

Benefits:

  • Excellent pension scheme
  • Wagestream - access up to 40% of our pay as you earn it
  • Heavily discounted bus passes
  • Free Park & Ride service direct to NNUH site
  • On site restaurants, delis and cafes offering staff discounts
  • On site nursery
  • Career development guidance
  • Fast Track Staff Physiotherapy service
  • Free annual Flu vaccination
  • Discounts for local gyms plus on site outdoor gym equipment

Details

Date posted

06 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience per annum (pro rata)

Contract

Bank

Working pattern

Flexible working

Reference number

234-25-TS003-HCSW-11

Job locations

NNUH

Colney Lane

Norwich

NR4 7UY


Job description

Job responsibilities

For assistance, contact the Temporary Workforce Recruitment Team atoffice.staffbank@nnuh.nhs.uk

Make an application via Trac Fill in this application with as much information as possible. Make sure to look at the job description and take this into account when writing your personal statement.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advert is capped, will close automatically once the limit is reached regardless of the closing date and will be posted regularly to ensure fair access.

Job description

Job responsibilities

For assistance, contact the Temporary Workforce Recruitment Team atoffice.staffbank@nnuh.nhs.uk

Make an application via Trac Fill in this application with as much information as possible. Make sure to look at the job description and take this into account when writing your personal statement.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advert is capped, will close automatically once the limit is reached regardless of the closing date and will be posted regularly to ensure fair access.

Person Specification

Job requirement

Essential

  • BSc or MSc Nursing (any specialisation) and Midwifery students who have completed at least one full acute care placement within an NHS trust OR University Healthcare students (Medicine/ Nursing/ Midwifery/ Physiotherapy/ Paramedicine/ Occupational Therapy etc.) who have had a significant amount of prior experience (6 months+ within the last 12 months) working as a Healthcare Assistant/ Healthcare Support Worker in an NHS acute care Trust

Qualifications and Education

Essential

  • City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience

Experience

Essential

  • Some previous experience in a nursing/Care Assistant role which can be demonstrated against the requirements of the role

Skills, abilities and knowledge

Essential

  • Clear and effective reading and writing in English language

Attitude, aptitude

Essential

  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion
  • Able to work well in a team

Attitude, aptitude

Essential

  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Caring and compassionate with excellent interpersonal and communication skills
Person Specification

Job requirement

Essential

  • BSc or MSc Nursing (any specialisation) and Midwifery students who have completed at least one full acute care placement within an NHS trust OR University Healthcare students (Medicine/ Nursing/ Midwifery/ Physiotherapy/ Paramedicine/ Occupational Therapy etc.) who have had a significant amount of prior experience (6 months+ within the last 12 months) working as a Healthcare Assistant/ Healthcare Support Worker in an NHS acute care Trust

Qualifications and Education

Essential

  • City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience

Experience

Essential

  • Some previous experience in a nursing/Care Assistant role which can be demonstrated against the requirements of the role

Skills, abilities and knowledge

Essential

  • Clear and effective reading and writing in English language

Attitude, aptitude

Essential

  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion
  • Able to work well in a team

Attitude, aptitude

Essential

  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Caring and compassionate with excellent interpersonal and communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

NNUH

Colney Lane

Norwich

NR4 7UY


Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)


Employer details

Employer name

Norfolk and Norwich University Hospital

Address

NNUH

Colney Lane

Norwich

NR4 7UY


Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Temporary Workforce Recruitment Team

Temporary Workforce Recruitment Team

office.staffbank@nnuh.nhs.uk

01603288877

Details

Date posted

06 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience per annum (pro rata)

Contract

Bank

Working pattern

Flexible working

Reference number

234-25-TS003-HCSW-11

Job locations

NNUH

Colney Lane

Norwich

NR4 7UY


Supporting documents

Privacy notice

Norfolk and Norwich University Hospital's privacy notice (opens in a new tab)