Healthcare Support Worker - Clinical Care - General Medical OP
The closing date is 03 August 2025
Job summary
Are you a motivated, can-do person looking for a fresh challenge in a friendly, acute hospital environment? We're a small, welcoming team based in the medical outpatient department, working closely with doctors, receptionists, admin staff, and colleagues from other outpatient areas to deliver high-quality patient care.
The team delivers comprehensive support, covering nursing tasks and general operational needs, across a range of clinics to ensure they run smoothly and efficiently. While the majority of your time will be spent in the outpatient department, there will be occasions when you will be needed to assist on the medical inpatient wards, providing both personal and clinical care.
The successful applicant, working 2 days a week, will benefit from an opportunity to contribute to the care of hundreds of patients every week, while working across several different specialties.You'll be part of a team that values collaboration, flexibility, and a positive attitude. Our shift pattern runs from 08:00 to 18:00 on Monday, Wednesday, Thursday, and Friday. On Tuesdays, we offer an evening clinic, finishing at 21:00. Staff work flexibly across these hours and participate in a rotating late shift to support clinics that run over, or patients awaiting transport. Any extra time worked is given back as time off in lieu.
Main duties of the job
We are seeking an enthusiastic and reliable Clinical Healthcare Support Worker to join our team. This is an exciting opportunity to work in varied clinical environments, where you will play a crucial role in supporting patients throughout their healthcare journey.
The role requires working confidently within your scope of practice, showing initiative, applying effective problem-solving skills, and using appropriate escalation procedures when needed.
Key responsibilities include:
- Assisting with the preparation and smooth running of outpatient clinics
- Chaperoning and supporting patients during consultations and clinical procedures
- Recording observations and basic clinical measurements (following appropriate training)
- Supporting the recording of clinic outcomes
- Escorting patients and assisting with their mobility needs
- Ensuring a clean, safe, and well-maintained clinical environment
- Using clinical and administrative IT systems as required
- Collaborating with a multi-disciplinary team to deliver the best possible patient experience
- Assisting patients with personal careIncident reporting
If you're looking for a rewarding role where you can make a real impact, we'd love to hear from you!
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Details
Date posted
28 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
234-24-HCSW-G2862
Job locations
Norfolk and Norwich University Hospital
Norwich
NR4 7UY
Employer details
Employer name
Norfolk and Norwich University Hospital
Address
Norfolk and Norwich University Hospital
Norwich
NR4 7UY
Employer's website
https://teamnnuh.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
Norfolk and Norwich University Hospital's privacy notice (opens in a new tab)