Healthcare Support Worker Clinical Care - Pre-Admission Assessment

Norfolk and Norwich University Hospital

The closing date is 30 April 2025

Job summary

Pre-Operative Assessment (POA) is a dynamic, nurse-led team supporting the Elective Surgery pathway. We provide services for the following surgical specialties: Orthopaedics, General Surgery, Gynaecology, Vascular, Upper GI, Colorectal, Breast & Endocrine, Urology, Plastics, ENT & OMF.

The service supports both day case & in-patient admission pathways, seeing around 400 patients per week. Staff will work collaboratively within the team, both independently & with direct supervision from others. They work closely with the requirements of Trust and Departmental policies & procedures to ensure that patients receive the care as required to assist in the assessment process of the surgical patient in their preparation for admission.

As part of the POA team there is opportunity is available to work with the wider multidisciplinary team to ensure every individual has the best possible start to their surgical journey ensuring every individual is treated with dignity, respect & compassion.

In POA we pride ourselves on high standards & are committed to ensuring patients have the best possible experience before they are admitted to the hospital. We support the delivery of high-quality, safe & compassionate healthcare services. All staff are expected to act as role models in all aspects of their work & consistently demonstrate NNUH's 'PRIDE' values: People-focused, Respect, Integrity, Dedication, Excellence. We encourage behaviours that support & promote an inclusive culture.

Main duties of the job

At the Norfolk & Norwich Hospital, our team consists of approximately 40 nurses and runs an average of 10 face-to-face nurse clinics per day, supported by our HCA (Healthcare Assistant) team. Additionally, our HCA team support Anaesthetic clinics, Nurse telephone clinics and run an independent HCA-led clinic with the support of a Nurse Coordinator.

We currently have a second city centre location which runs Monday to Friday 2 nurse clinics per day. Once new team members are fully trained, they may be required to work at this location on an ad hoc basis. At NNUH main site we provide a 7-day service, so some weekend work will be rostered on a rotational basis.

The unit embraces the opportunity for staff development, and the individual will gain knowledge and skills in enhanced practices such as venepuncture, ECG monitoring, blood glucose monitoring, urinalysis monitoring, the use of a variety of trust IT systems, learn about clinical measurement parameters and the use of the NEWS 2 scoring system.POA offers a friendly, professional, and innovative work environment with a culture of strong teamwork and mutual support.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours
Fast Track Staff Physiotherapy Service
Multi Faith prayer room at NNUH Colney Lane site
Discounted gym memberships
Excellent pension scheme and annual leave entitlement
Wagestream - access up to 40% of your pay as you earn it
Free Park & Ride service direct to NNUH Colney Lane site
Free 24-hours confidential counselling support
On-site Nursery at NNUH Colney Lane
On-site cafes offering staff discounts at NNUH Colney Lane
Support in career development
Flexible staff bank
Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Date posted

25 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

234-24-HCSW-S2967

Job locations

Norfolk & Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

Job description

Job responsibilities

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

Please see the attached job description for full details and main responsibilities.

Job description

Job responsibilities

Please see the attached job description for full details and main responsibilities.

Person Specification

Qualifications

Essential

City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience

Experience

Essential

Some previous experience in a nursing/Care Assistant role which can be demonstrated against the requirements of the role.

Skills

Essential

Basic computer/IT skills

Attitude, aptitude

Essential

Caring and compassionate with excellent interpersonal and communication skills
Able to work well in a team
Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence

Person Specification

Qualifications

Essential

City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience

Experience

Essential

Some previous experience in a nursing/Care Assistant role which can be demonstrated against the requirements of the role.

Skills

Essential

Basic computer/IT skills

Attitude, aptitude

Essential

Caring and compassionate with excellent interpersonal and communication skills
Able to work well in a team
Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information