Job summary
We are a busy Ophthalmic Day Case Unit undertaking the assessment and care of patients attending for day surgery. This includes cataract, glaucoma, retinal and ocular plastic surgery.
An enthusiastic, motivated, hardworking and flexible person is required to assist with the smooth running of this busy department. We are seeking a motivated and enthusiastic person to join the team within the Ophthalmic Day Unit. The post-holder will be booking dates for assessment and surgery, inputting data, preparing notes and booking post-op appointments.
At present we have a team of waiting list co-ordinators, who will be able to provide full training, support and mentor the successful applicant.
Main duties of the job
The post holder will provide waiting list management for the Nelson Day Unit. This role relies on close working relationships between consultants, secretaries, ward staff, patients and other areas/departments within the Norfolk & Norwich University NHS Foundation Trust.
- Excellent customer care skills in your capacity as a front-line member of staff
- Ability to work on your own initiative in a continually changing environment.
- Diplomacy, confidence and most definitely a sense of humour
- Team player
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Undertake responsibility for Ophthalmology waiting lists, ensuring compliance with local and national target/policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT systems.
- To have a comprehensive knowledge and good understanding of Patient Access Policy to always work in line with Trust and National policies, procedures and targets on real time data entry and confidentiality
- Good working knowledge of PAS and the ability to undertake RTT recording as appropriate. Record all relevant information to Trust guidelines in line with Information Governance and policies.
- To implement booked admission protocols and procedures for Ophthalmology. This will involve mutually agreeing a booked date for patients attending the unit and initiating action regarding cancellation.
- To oversee daily operating lists, ensuring they are full and accordingly meet the demands of the Consultants and the Unit.
- Close liaison with the medical secretarial staff to ensure accurate updating of information.
- Compile the departmental theatre lists, and assign patient confirmation times.
- Ensure that the relevant documentation required by the unit about the patients is kept in an efficient and accessible manner.
- To verify and record all patients details on the patient management system in use within the unit as required.
- Ensure all urgent referrals are dealt with in accordance with Patient Access policy.
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
- Undertake responsibility for Ophthalmology waiting lists, ensuring compliance with local and national target/policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT systems.
- To have a comprehensive knowledge and good understanding of Patient Access Policy to always work in line with Trust and National policies, procedures and targets on real time data entry and confidentiality
- Good working knowledge of PAS and the ability to undertake RTT recording as appropriate. Record all relevant information to Trust guidelines in line with Information Governance and policies.
- To implement booked admission protocols and procedures for Ophthalmology. This will involve mutually agreeing a booked date for patients attending the unit and initiating action regarding cancellation.
- To oversee daily operating lists, ensuring they are full and accordingly meet the demands of the Consultants and the Unit.
- Close liaison with the medical secretarial staff to ensure accurate updating of information.
- Compile the departmental theatre lists, and assign patient confirmation times.
- Ensure that the relevant documentation required by the unit about the patients is kept in an efficient and accessible manner.
- To verify and record all patients details on the patient management system in use within the unit as required.
- Ensure all urgent referrals are dealt with in accordance with Patient Access policy.
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- Good standard of literacy and numeracy
- Good IT skills (Microsoft Office and PAS)
Experience
Essential
- Significant awareness of Patient Access policy
- Significant working knowledge of PAS, including RTT recording
Skills
Essential
- Excellent communication and organisational skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Person Specification
Qualifications
Essential
- Good standard of literacy and numeracy
- Good IT skills (Microsoft Office and PAS)
Experience
Essential
- Significant awareness of Patient Access policy
- Significant working knowledge of PAS, including RTT recording
Skills
Essential
- Excellent communication and organisational skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
