Job summary
Are you looking to start a career in the NHS? The Norfolk & Norwich University Hospital have exciting opportunities to join our Emergency Department (ED) as a Receptionist. It is an exciting time to join our ED as the team comes together to continue to develop the department towards recognition as a Major Trauma Centre.
Already the busiest ED in the East of England, NNUH are ambitious to expand and improve the services we offer. The Reception role in the Emergency Department is a key position.
The Reception Team in ED offer part time posts from 15 to 22.5 to 30 hours a week, working within the Emergency Department and Children's Emergency Department.
The Emergency Department reception is covered 24 hours, 7 days a week with a variety of shifts: 06:00-14:00, 08:00-16:00, 11:30-19:30, 14:00-22:00, 16:00-00:00, 17:00-01:00, 22:00-06:00 -
You will also be required at times, to provide reception cover at Cromer Minor Injuries Unit.
Cromer Minor Injuries Unit is open 8am -8pm with shifts worked 8am-2pm or 2pm-8pm (6 hours)
**Enhancements for unsocial hours, weekends, and bank holidays**
Main duties of the job
With 120,000 patients coming through ED annually the Receptionist position is the first point of contact for patients, often at a difficult and distressing time for them.
This is a busy and fast paced environment and requiring friendly, warm, and understanding individuals who can maintain a positive and highly patient centred, caring approach at all times.
As the front line in the Emergency Department, you will be working with a close-knit professional reception team. You will need to be a strong communicator and possess excellent admin and computer skills.
Whilst experience working elsewhere in the NHS is preferable you will be provided with full and extensive training on the systems and processes and benefit from the support of an experienced and established leadership.
If you are looking for a role that provides opportunities for flexibility, have a methodical approach to work, can demonstrate attention to detail, IT and customer care skills and enjoy a busy working environment, this is a position for you.As a receptionist in the Emergency Department, you can make a real difference to the experience that patients have at NNUH.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
Description of post:
- Reception duties, booking in patients in a high demand area, scanning notes onto the IT system
- To make patients feel welcome and at ease, providing assistance with patient comfort as required.
- To provide a fast, efficient and accurate clerical support service to medical and nursing staff
- Maintain an efficient filing system for ED cards
- Work alongside the existing administration team
- General admin duties within the department
- To attend mandatory, in-service and staff development training
Requirements:
- Excellent communication/customer care skills in your capacity as a front-line member of staff.
- Previous reception experience desirable
- Keyboard skills essential, PAS training desirable.
- Team working skills are essential, but also the ability to work using own initiative in a continually changing environment.
- Diplomacy, confidence and most definitely a sense of humour.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
Description of post:
- Reception duties, booking in patients in a high demand area, scanning notes onto the IT system
- To make patients feel welcome and at ease, providing assistance with patient comfort as required.
- To provide a fast, efficient and accurate clerical support service to medical and nursing staff
- Maintain an efficient filing system for ED cards
- Work alongside the existing administration team
- General admin duties within the department
- To attend mandatory, in-service and staff development training
Requirements:
- Excellent communication/customer care skills in your capacity as a front-line member of staff.
- Previous reception experience desirable
- Keyboard skills essential, PAS training desirable.
- Team working skills are essential, but also the ability to work using own initiative in a continually changing environment.
- Diplomacy, confidence and most definitely a sense of humour.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
- Keyboard/word processing skills
Experience
Desirable
- Some experience in NHS or customer service organisation
Skills
Essential
- Good communication and interpersonal skills
- IT skills - accurate data input
- Flexible - able to multi-task and prioritise
- Understanding of the need for confidentiality
Desirable
- Preference for working in and supporting a multi-disciplinary team
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
- Keyboard/word processing skills
Experience
Desirable
- Some experience in NHS or customer service organisation
Skills
Essential
- Good communication and interpersonal skills
- IT skills - accurate data input
- Flexible - able to multi-task and prioritise
- Understanding of the need for confidentiality
Desirable
- Preference for working in and supporting a multi-disciplinary team
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
