Healthcare support worker – clinical care

Norfolk and Norwich University Hospital

The closing date is 22 April 2025

Job summary

The Norfolk and Norwich University Hospital's team of Midwifery Care Assistants is expanding. We are therefore seeking applications to join the team as Band 3 Rotational healthcare support worker in Maternity - working across all areas of maternity.

We are a friendly and supportive team; When you join us and throughout your career here, you will be encouraged to develop professionally with the support of our Practice Development and Midwifery team. The team will provide a robust orientation programme, so you are able to have an insight into each clinical area from day one. Going forward the role of the Health care Support Worker in maternity is expected to develop here at the Norfolk and Norwich University Hospital to reflect the Maternity Support Workers National Framework so further training and qualifications may be required to support this role in the future, however you will be supported to achieve these by the team.

We are really proud to have achieved and maintained BFI Level 3 accreditation. We are an ambitious department, with plans in place to continue to develop and improve the service we offer.

Main duties of the job

Our busy maternity service provides care for approximately 4800 deliveries per year. We have a team providing community based midwifery services as well as our Out Patient Department and in-patient facilities.

On site, we have 32 postnatal beds incorporating 5 transitional care beds, and 13 antenatal beds.

Our Delivery Suite/Triage area has 15 birthing rooms including a birthing pool, 2 obstetric theatres, anaesthetic and recovery rooms that provide a full range of facilities for high dependency care.

We also provide a Maternity Assessment Unit, which offers a resource for women to attend and be reviewed as required. We additionally provide a co-located Midwifery Led Birthing Unit which comprises of 4 birthing rooms, with water birth facilities available.

The Job Description, which includes a Person Specification, provides a full outline of responsibilities and requirements for this role. Please use your supporting statement to demonstrate how you meet the person specification.

We currently have roles available within our inpatient settings including Delivery Suite, the Midwifery Led Birthing Unit and Blakeney ward which provides a 24/7 service. We also have opportunities with pregnancy Glucose Tolerance Testing Service run which runs Monday - Friday from 07.30-13.30.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Date posted

16 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

234-24-W3237

Job locations

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Job description

Job responsibilities

  • Demonstrates awareness of own professional responsibilities and upholds the PRIDE values consistently.
  • Practices in accordance with the code of conduct for healthcare support workers clearly articulates the purpose of the code.
  • Adherence to the uniform trust policy
  • To act as a role model to others; always projecting a professional image.
  • Understands what is meant by duty of care and the boundaries of the HCSW Clinical care role.
  • Adherence to NNUH policies consistently.
  • To participate in tasks and carry out instructions of registered professionals relevant to area to support patient care e.g. collect blood for transfusion or purpose relevant to area, preparation of equipment for theatres, collecting medication from pharmacy or equipment from other clinical areas.
  • To participate in audit as required.
  • To develop self-awareness, building resilience, relationship building, self-care and adaptability.

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Job description

Job responsibilities

  • Demonstrates awareness of own professional responsibilities and upholds the PRIDE values consistently.
  • Practices in accordance with the code of conduct for healthcare support workers clearly articulates the purpose of the code.
  • Adherence to the uniform trust policy
  • To act as a role model to others; always projecting a professional image.
  • Understands what is meant by duty of care and the boundaries of the HCSW Clinical care role.
  • Adherence to NNUH policies consistently.
  • To participate in tasks and carry out instructions of registered professionals relevant to area to support patient care e.g. collect blood for transfusion or purpose relevant to area, preparation of equipment for theatres, collecting medication from pharmacy or equipment from other clinical areas.
  • To participate in audit as required.
  • To develop self-awareness, building resilience, relationship building, self-care and adaptability.

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Person Specification

Qualifications

Essential

  • City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience
  • Completion of care certificate within 12 weeks of start date

Experience

Essential

  • Some previous experience in a nursing/Care Assistant role which can be demonstrated against the requirements of the role.

Skills

Essential

  • Ability to communicate clearly and effectively verbally in English

Attitude, aptitude

Essential

  • Caring and compassionate with excellent interpersonal and communication skills
  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification

Qualifications

Essential

  • City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience
  • Completion of care certificate within 12 weeks of start date

Experience

Essential

  • Some previous experience in a nursing/Care Assistant role which can be demonstrated against the requirements of the role.

Skills

Essential

  • Ability to communicate clearly and effectively verbally in English

Attitude, aptitude

Essential

  • Caring and compassionate with excellent interpersonal and communication skills
  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)


Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)


For questions about the job, contact:

Midwifery team Leader

Chloe Russell

Chloe.russell@nnuh.nhs.uk

01603286317

Date posted

16 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

234-24-W3237

Job locations

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Supporting documents

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