Job summary
Fixed term contract/ secondment opportunity until 31/03/2026
The Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUHFT) Digital Health team is responsible for the delivery of digital services across the Trust to support its clinical and administrative obligations.
The Department comprises 4 main areas: - Digital Hospital, Operational, Informatics and Information Governance and is made up of over 100+ staff. Our aims are to provide the highest degree of digital services and support to Trust staff, partners, and commissioners.
These services are undertaken through the provision of high-quality digital services to customers throughout the trust, this helps ensure that the best patient care is always available, and that staff productivity is maintained.
The Application Support & Training team form part of the Operational arm, working with the Service Delivery team to provide excellent service and support for Trust colleagues. The successful candidate will join a busy team of 5 Application Support Specialists & 2 Digital Health Trainer & Application support colleagues delivering digital training services to the Trust.
If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
Main duties of the job
You will be required to design and deliver training courses for Digital Health Applications. Training may be delivered remotely to learners via MS Teams or face to face in a classroom session. You will also be responsible for liaising with line managers to determine training requirements for new starters and to arrange this using our Training Management System.
Training will be primarily focused on the Trust Patient Administration System (PAS), although there may be a requirement to provide training on Microsoft Office Products, or other Trust Applications.
You will work with the Application Support Specialists and the team Manager to assist in tasks such as PAS account creation and dealing with Service desk tickets and there will be a need to author and update e-learning courses using Articulate 360 software.
You will need to be a team player with bags of drive, enthusiasm and positivity, as well as someone who understands the value of providing outstanding customer service and has excellent communication skills. Knowledge of a Hospital PAS system and the Referral to Treatment (RTT) 18 week pathway would be an advantage, but full training will be provided for the right candidate.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- To provide health professionals with the skills necessary for them to use the Patient Administration System (PAS) effectively in the delivery of patient care, through the provision of high quality and relevant training.
- To provide advice and training on supported Trust Digital Health systems, specifically within own work streams (PAS and systems that interact with PAS)
- To provide advice and training on Microsoft Office products including Outlook, Excel, Word and PowerPoint, in order to help increase staff productivity and benefit the Trust.
- To supply and disseminate complex information where persuasive, empathetic or re-assurance skills are necessary. This can be in the form of training sessions, presentations, during meetings or through documentation and reports. This is essential where barriers to understanding may exist.
- To co-ordinate the delivery of high quality Digital Health training for the Trust, including the development, design and adaptation of training materials.
- 6. Deliver a programme of training for new users and also refresher courses for existing users.
- Manage and support the design, development, implementation and evaluation of online training as part of a blended learning delivery.
- To work with the Digital Health Service Desk, ensuring all requests are resolved within the appointed Service Level Agreements.
- To adhere to all Digital Health department policies and procedures e.g. Change, Incident and Problem Management.
- Accurately record, prioritise and update all support requests through the chosen Service Desk software, ensuring all minimum data sets are met and accurate.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 3573 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role unless you meet the 'new entrant' criteria or have continually held one or more Skilled Worker visas prior to 4 April 2024.
Job description
Job responsibilities
- To provide health professionals with the skills necessary for them to use the Patient Administration System (PAS) effectively in the delivery of patient care, through the provision of high quality and relevant training.
- To provide advice and training on supported Trust Digital Health systems, specifically within own work streams (PAS and systems that interact with PAS)
- To provide advice and training on Microsoft Office products including Outlook, Excel, Word and PowerPoint, in order to help increase staff productivity and benefit the Trust.
- To supply and disseminate complex information where persuasive, empathetic or re-assurance skills are necessary. This can be in the form of training sessions, presentations, during meetings or through documentation and reports. This is essential where barriers to understanding may exist.
- To co-ordinate the delivery of high quality Digital Health training for the Trust, including the development, design and adaptation of training materials.
- 6. Deliver a programme of training for new users and also refresher courses for existing users.
- Manage and support the design, development, implementation and evaluation of online training as part of a blended learning delivery.
- To work with the Digital Health Service Desk, ensuring all requests are resolved within the appointed Service Level Agreements.
- To adhere to all Digital Health department policies and procedures e.g. Change, Incident and Problem Management.
- Accurately record, prioritise and update all support requests through the chosen Service Desk software, ensuring all minimum data sets are met and accurate.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 3573 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role unless you meet the 'new entrant' criteria or have continually held one or more Skilled Worker visas prior to 4 April 2024.
Person Specification
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Qualifications
Essential
- To demonstrate commitment to learning through staff training and self-development, including participation in training programmes
Experience
Desirable
- Experience of using PAS or equivalent systems
- Current NHS experience and knowledge
Skills
Essential
- Enthusiastic/Motivated
- Excellent communication (written and verbal), able to relate to and communicate with all levels of staff
Person Specification
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Qualifications
Essential
- To demonstrate commitment to learning through staff training and self-development, including participation in training programmes
Experience
Desirable
- Experience of using PAS or equivalent systems
- Current NHS experience and knowledge
Skills
Essential
- Enthusiastic/Motivated
- Excellent communication (written and verbal), able to relate to and communicate with all levels of staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
