Job summary
We are seeking an enthusiastic and highly-skilled Assistant Administration Manager to join our team. This role will cover the Arthur South Day Procedure Unit providing the Admin Manager with support, and will work closely with our ward, pre-operative and theatre teams.
The Assistant Administration Manager is a busy and varied role, providing support to a large team of admin and clerical staff. You will need to be people-focused, flexible and adaptable. In return we offer a fantastic opportunity to develop within your role, and work with our brilliant teams.
Main duties of the job
The post holder will be responsible for the line management of the administrative and clerical staff, and for ensuring the smooth running of the Day Procedure Unit in relation to its administrative functions. This will include Human Resources tasks - from recruitment and sickness management to appraisals.
The post holder will work with the Administration Manager to review and improve our administrative systems and introduce procedures to enhance our patient pathways and experience. The successful candidate will monitor workload and ensure activity targets are monitored and met, and that patient management is in line with the patient access policy. Line management experience and understanding of 18 Week targets and validation would be beneficial.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
1 The post holder will be responsible for the line management of the administrative staff for the Day Procedure Unit and Pre-operative Assessment ensuring the smooth running of the department in relation to its administrative function.
2 To ensure that all administrative processes run smoothly and efficiently and that all departmental processes and procedures are adhered to.
3 To ensure that all administrative processes run smoothly and efficiently and that all departmental processes and procedures are adhered to.
Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
1 The post holder will be responsible for the line management of the administrative staff for the Day Procedure Unit and Pre-operative Assessment ensuring the smooth running of the department in relation to its administrative function.
2 To ensure that all administrative processes run smoothly and efficiently and that all departmental processes and procedures are adhered to.
3 To ensure that all administrative processes run smoothly and efficiently and that all departmental processes and procedures are adhered to.
Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- Good standard of literacy and numeracy
Experience
Essential
- Significant previous experience of Waiting List Management
- Significant experience in Customer Care setting
Skills
Essential
- Ability to work under pressure during stressful, frequently aggressive situations
- Good communication and interpersonal skills within a multidisciplinary team
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Good standard of literacy and numeracy
Experience
Essential
- Significant previous experience of Waiting List Management
- Significant experience in Customer Care setting
Skills
Essential
- Ability to work under pressure during stressful, frequently aggressive situations
- Good communication and interpersonal skills within a multidisciplinary team
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
