Job summary
The Urology waiting list team manages surgical patient waiting lists, ensuring compliance with local and national targets/policies. Working closely with our friendly team of clinical staff and wider administrative teams, the job holder will need to be able to communicate effectively and courteously with patients, relatives, and a wide range of multi-professional staff, internal and external to the Trust, ensuring the patients' pathway runs smoothly and effectively, while also being a reliable point of contact for the patients' pathway.
As part of the large and friendly Urology team, the job-holder is expected to maintain a high level of patient focussed care that we aim to deliver for all our patients.
Main duties of the job
You will ensure that all patient details are kept up to date on the patient management system in order that information is available for theatre lists, audit purposes and any other data that may be required.
You will ensure the smooth running of the unit by liaising closely with the multidisciplinary team within the unit, with other Trust departments, community services and general practitioners.
You will also support the delivery of a high quality, safe and compassionate healthcare service.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
1. Undertake responsibility for Stone Surgery waiting lists and Continence, ensuring compliance with local and national target / policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT Systems.
2. To have a comprehensive knowledge and good understanding of Patient Access Policy to always work in line with Trust and National policies, procedures and targets on real time data entry and confidentiality
3. Good working knowledge of PAS and the ability to undertake RTT recording as appropriate. Record all relevant information to Trust guidelines in line with Information Governance and policies.
4. To implement booked admission protocols and procedures for Urology; this will involve mutually agreeing a booked date for patients attending the unit. To initiate action regarding cancellation.
5. To oversee daily operating lists, ensuring they are full and accordingly meet the demands of the consultants and the Unit.
Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
1. Undertake responsibility for Stone Surgery waiting lists and Continence, ensuring compliance with local and national target / policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT Systems.
2. To have a comprehensive knowledge and good understanding of Patient Access Policy to always work in line with Trust and National policies, procedures and targets on real time data entry and confidentiality
3. Good working knowledge of PAS and the ability to undertake RTT recording as appropriate. Record all relevant information to Trust guidelines in line with Information Governance and policies.
4. To implement booked admission protocols and procedures for Urology; this will involve mutually agreeing a booked date for patients attending the unit. To initiate action regarding cancellation.
5. To oversee daily operating lists, ensuring they are full and accordingly meet the demands of the consultants and the Unit.
Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
Experience
Essential
- To undertake PAS training
Skills
Essential
- Good communication and interpersonal skills
- IT skills - accurate data input
- Able to multi task and prioritise
- Good team player
- Customer care skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
Experience
Essential
- To undertake PAS training
Skills
Essential
- Good communication and interpersonal skills
- IT skills - accurate data input
- Able to multi task and prioritise
- Good team player
- Customer care skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
