Job summary
**12 Month Fixed term contract/ secondment opportunity**
The Emergency Department (ED) at Norfolk and Norwich University Hospitals NHS Foundation Trust is a fast-paced, dynamic environment that provides emergency care for patients requiring urgent medical attention. Our department is one of the busiest in the region, handling a diverse range of emergency cases, from minor injuries to life-threatening conditions. We have a dedicated multidisciplinary team, including doctors, nurses, advanced practitioners, and support staff, all working collaboratively to deliver high-quality, compassionate care to patients in need.
The ED operates 24/7, offering rapid access to emergency medical services. We see a wide variety of patients, including adults, children, and those with complex medical needs, ensuring a comprehensive approach to emergency healthcare. The department is also a key part of the hospital's trauma and critical care services, working closely with other specialties to provide seamless patient care.
As a Personal Assistant in the ED, you will play a crucial role in supporting the team with administrative and operational tasks, enabling staff to focus on patient care. This includes managing schedules, handling correspondence, organising meetings, and ensuring smooth communication within the department. The role requires excellent organisational skills, the ability to work under pressure, and a proactive approach to problem-solving in a busy healthcare setting.
Main duties of the job
As a Personal Assistant to the Emergency Care Matrons at Norfolk and Norwich University Hospitals ED, you will play a pivotal role in supporting the senior leadership team in delivering high-quality emergency care.Your responsibilities will include managing diaries and calendars, coordinating meetings, preparing reports and documents, handling confidential information, and liaising with internal and external stakeholders. You will assist with operational tasks such as recruitment, ensuring efficient communication across teams, and supporting project coordination to improve department workflows.
This is a rewarding opportunity for an experienced, proactive PA who thrives in a fast-paced, dynamic setting.
To support the delivery of a high quality, safe and compassionate healthcare service,all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
1) To provide a comprehensive range of secretarial, clerical & administrative functions to the Emergency Care Matron team, to co-ordinate administrative functions to ensure all tasks are carried out within agreed timescales.
2) Post holder is required to work with a degree of autonomy on a variety of tasks, prioritising own workload on a day to day basis.
3) To support the Emergency Care Matron team as required on team events and study days; including, booking venues, assisting in collating relevant paperwork and presentations.
4) To organise meetings; including room bookings, Microsoft Teams meetings, liaising with chair in preparation of agendas, taking, typing and distribution of minutes/notes.5) To support the team in communicating with divisional personal assistants and Human Resources to track ESRs to facilitate timely recruitment and establishment detail.
If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
Please note that this advertised position, which is part of occupation code 4215 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
1) To provide a comprehensive range of secretarial, clerical & administrative functions to the Emergency Care Matron team, to co-ordinate administrative functions to ensure all tasks are carried out within agreed timescales.
2) Post holder is required to work with a degree of autonomy on a variety of tasks, prioritising own workload on a day to day basis.
3) To support the Emergency Care Matron team as required on team events and study days; including, booking venues, assisting in collating relevant paperwork and presentations.
4) To organise meetings; including room bookings, Microsoft Teams meetings, liaising with chair in preparation of agendas, taking, typing and distribution of minutes/notes.5) To support the team in communicating with divisional personal assistants and Human Resources to track ESRs to facilitate timely recruitment and establishment detail.
If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
Please note that this advertised position, which is part of occupation code 4215 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- RSA III or equivalent
- Good general standard of literacy and numeracy
- Willingness to undertake additional training on the job and / or formally to carry out the duties required
Desirable
- Maintenance of skills and knowledge base through mandatory training
Experience
Essential
- Working knowledge and experience of Using Microsoft Office packages , Including Word, Excel and Outlook. Knowledge of PAS and Incident Reporting advantageous
Desirable
- Previous NHS experience in an Admin Role
Skills
Essential
- Good communication and interpersonal skills
Attitude, aptitude
Essential
- Flexible approach to constantly changing work priorities
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- RSA III or equivalent
- Good general standard of literacy and numeracy
- Willingness to undertake additional training on the job and / or formally to carry out the duties required
Desirable
- Maintenance of skills and knowledge base through mandatory training
Experience
Essential
- Working knowledge and experience of Using Microsoft Office packages , Including Word, Excel and Outlook. Knowledge of PAS and Incident Reporting advantageous
Desirable
- Previous NHS experience in an Admin Role
Skills
Essential
- Good communication and interpersonal skills
Attitude, aptitude
Essential
- Flexible approach to constantly changing work priorities
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
