Job summary
Are you looking for a new challenge?
Do you have excellent communication skills, want to make a difference to the patient's experience daily?An exciting opportunity has arisen to join and be part of the Neuroscience Department at NNUH.
The Neuroscience department consists of 2 wards Heydon, 37 bedded ward, & Ingham, 33 bedded ward, both dedicated and specializing in Stroke and Neurology.
We are currently seeking a friendly enthusiastic and well-organized individual to work and support the wards medical and nursing teams.
You will be able to work on your own initiative as well as being a key member of the ward team.
Individuals should be able to demonstrate excellent communication skills and possess a willingness to take on new challenges
Main duties of the job
The main duties of the position are to provide front line receptionist services, comprehensive administrative support to the ward team including efficient admission and discharge of patients and management of medical notes. Keyboard and computer skills are essential, training on the computer system will be provided.
- To work with all members of the Ward/Department clinical team within the multi-disciplinary framework
- To work in accordance with the Trust Policies & Procedures
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Liaise with all Wards/Departments/Staff as and when required, arranging tests and transfers as required.
- Greet and direct all visitors, eg patients, patients relatives, GPs, chaplains and representatives to the appropriate member of staff/patient.
- Answer the telephone and deal with or refer on all incoming calls to the ward staff as appropriate.
- Receive and distribute post.
- Manage and maintain the inpatient diary ensuring all details are accurate and up to date and corresponds with PAS.
- Keep the Bed State up to date (real time) on an agreed and timely basis.
- Input accurate and timely data onto the PAS system, ie patients admitted, transferred, discharged from the ward.
- To be always adaptable providing support to the Department team in whatever capacity is deemed appropriate.
- To attend and participate in ward meetings.
- To provide clerical support and assist the Ward Team.
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
- Liaise with all Wards/Departments/Staff as and when required, arranging tests and transfers as required.
- Greet and direct all visitors, eg patients, patients relatives, GPs, chaplains and representatives to the appropriate member of staff/patient.
- Answer the telephone and deal with or refer on all incoming calls to the ward staff as appropriate.
- Receive and distribute post.
- Manage and maintain the inpatient diary ensuring all details are accurate and up to date and corresponds with PAS.
- Keep the Bed State up to date (real time) on an agreed and timely basis.
- Input accurate and timely data onto the PAS system, ie patients admitted, transferred, discharged from the ward.
- To be always adaptable providing support to the Department team in whatever capacity is deemed appropriate.
- To attend and participate in ward meetings.
- To provide clerical support and assist the Ward Team.
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy.
Experience
Essential
- Previous clerical/reception work including data input.
Skills
Essential
- Good communication and interpersonal skills.
- IT skills - accurate data input.
- Flexible - able to multi-task and prioritise.
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy.
Experience
Essential
- Previous clerical/reception work including data input.
Skills
Essential
- Good communication and interpersonal skills.
- IT skills - accurate data input.
- Flexible - able to multi-task and prioritise.
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
