Job summary
Fixed term contract/ secondment to 31 December 2025*
Reporting to the Head of Resourcing, you will be joining a team of motivated professionals, dedicated to supporting the needs of over 8,500 staff.
As the Head of HR Operations and Corporate Policy, you will be an integral member of the HR leadership team. We are a supportive team and we are interested in you, and the values, behaviours and culture that you can bring to the team and the wider Trust.
We are seeking an experienced, HR Practitioner to lead the HR Operations Team who provide a central employee relations service to our leaders across the Trust. They will provide expert advice to enable line managers to build their capability and confidence in getting the best from the colleagues they manage and provide advice in the application of policy and practice where issues may arise.
As the leader, you will deliver people centred focus on creating and implementing a specialised employee relations to enable best practice people management, with the Trust's 'know your staff' principles.
This role will be office based for the first three months, moving to hybrid working with a minimum of one day in the office per week.
Closing date: 16 October 2024
Interview date: 30 October 2024
*If you wish to be considered for a secondment, please seek approval from your line manager prior to submitting your application.
Main duties of the job
You will have a competent and coaching leadership style which is consistent with the Trust values and leadership framework and have the ability to evaluate risk and problem solve to find practical solutions to employee relations matters. You will be highly experienced in all aspects of employee casework, with a strong knowledge of employment law and its practical application to complex cases.
You will work closely with the HR Business Partnering Team to continuously improve our employee relations service, support our staff and delivery of the Trust's People Promise Commitments in all that we do. You will also work closely with the learning and organisational development team to build the people management capability and leadership skills across the organisation.
You will play a pivotal role in the development of organisational policies, ensuring they are up to date with legal and best practice whilst meeting our organisational values. You will also have experience and knowledge of the equality, diversity, and inclusion requirements of a public sector organisation.
You will act as a confidante to senior managers, contributing to the early and proactive resolution of potential workforce and service issues and where you will have the ability to influence, challenge and support service delivery and people strategies.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Operationalise the People & Culture Strategy, ensuring that actions align with the organisations PRIDE values and Know Your Staff Principles, supporting the highest standard of staff experience and clinical outcomes for patients
- Provide leadership support and development for a team of HR Operational Team who work across the organisation, as well as undertake work on strategic projects to facilitate transformational change across the organisation, including those that further our equality diversity and inclusion strategy
- Act as a confidante to senior managers, contributing to the early and proactive resolution of potential workforce and service issues and where you will have the ability to influence, challenge and support service delivery and people strategies
- Have a demonstrable understanding of employment law and ability to problem solve and find practical solutions to employee relations matters will mean that you are regarded as an expert source of employee relations advice within the organisation, providing guidance on actions to take on highly complex employee relations matters, reviewing investigation reports, balancing risk and HR best practice
- Lead on highly complex and sensitive casework and lead on the organisation response to employment claims, (including liaising with appointed solicitors, business partners and managers)
- Have a highly visible, competent and coaching leadership style which is consistent with the Trust values and leadership framework
- You will lead on the continuous development, review and implementation of HR policies, including the development of high standard toolkits, documentation and standard letters
- You will work collaboratively with the business leaders, learning and organisational development team and the HR Business Partners to build the people management capability and leadership skills across the organisation
- Undertake training needs analysis and be responsible for designing and delivering training to managers on employee relations matters in order to develop the capability of line managers to deal with employment issues fairly and consistently across the organisation
Job description
Job responsibilities
- Operationalise the People & Culture Strategy, ensuring that actions align with the organisations PRIDE values and Know Your Staff Principles, supporting the highest standard of staff experience and clinical outcomes for patients
- Provide leadership support and development for a team of HR Operational Team who work across the organisation, as well as undertake work on strategic projects to facilitate transformational change across the organisation, including those that further our equality diversity and inclusion strategy
- Act as a confidante to senior managers, contributing to the early and proactive resolution of potential workforce and service issues and where you will have the ability to influence, challenge and support service delivery and people strategies
- Have a demonstrable understanding of employment law and ability to problem solve and find practical solutions to employee relations matters will mean that you are regarded as an expert source of employee relations advice within the organisation, providing guidance on actions to take on highly complex employee relations matters, reviewing investigation reports, balancing risk and HR best practice
- Lead on highly complex and sensitive casework and lead on the organisation response to employment claims, (including liaising with appointed solicitors, business partners and managers)
- Have a highly visible, competent and coaching leadership style which is consistent with the Trust values and leadership framework
- You will lead on the continuous development, review and implementation of HR policies, including the development of high standard toolkits, documentation and standard letters
- You will work collaboratively with the business leaders, learning and organisational development team and the HR Business Partners to build the people management capability and leadership skills across the organisation
- Undertake training needs analysis and be responsible for designing and delivering training to managers on employee relations matters in order to develop the capability of line managers to deal with employment issues fairly and consistently across the organisation
Person Specification
Qualifications
Essential
- MCIPD or equivalent
- Master qualification or equivalent experience
Experience
Essential
- Significant post qualification experience, working at a senior management level as an HR specialist
- Significant employee relations experience at a senior level, including experience of advising managers on the application of employment policies, coaching on how to handle highly complex employee relations issues and on a wide range of ER case work
Skills
Essential
- Ability to deal with people with challenging behaviour and to overcome barriers to understanding. Being able to challenge and seek agreement in highly complex situations
- Ability to use persuasive, motivational, negotiating, and training skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focus, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- MCIPD or equivalent
- Master qualification or equivalent experience
Experience
Essential
- Significant post qualification experience, working at a senior management level as an HR specialist
- Significant employee relations experience at a senior level, including experience of advising managers on the application of employment policies, coaching on how to handle highly complex employee relations issues and on a wide range of ER case work
Skills
Essential
- Ability to deal with people with challenging behaviour and to overcome barriers to understanding. Being able to challenge and seek agreement in highly complex situations
- Ability to use persuasive, motivational, negotiating, and training skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focus, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
