Job summary
We have an exciting opportunity for enthusiastic and versatile individuals to join the Trust in the Patient Focus Booking Team and administrator in the Medical Outpatients department, Gastroenterology
If you are looking for a role that provides you with the opportunity to show off, you're caring and compassionate side, you like a busy atmosphere, you like working methodically with a good attention to detail, you are a team player, and you can work flexibly, this may be the job for you!
Gastroenterology Department is a busy and interesting work environment.
We have an exciting opportunity for a Waiting List Coordinator to join our established Patient focus Booking Waiting List Team
The post holder will provide waiting list management for the Gastroenterology Directorate. This role relies on close working relationships between consultants, secretaries, departmental staff, patients and general practitioners.
The post holder will ensure that all waiting lists within Gastroenterology are maintained accurately, observing the rules of 'real time data entry'. All aspects of this role should be carried out in line with the Patient Access Policy and the Trust PAS User Policy.
Main duties of the job
As a busy department our patients are at the heart of everything we do and being focused on delivering the quality of care that our patients expect is vital in this role. You will have direct contact with our patients and their relatives, the general public and a wide range of multi professional staff, internal and external to the Trust.
You will work as part of a busy team and respect and integrity are an essential part of the ethos of working together that drives our department. This is a busy role with varying demands, so building an effective rapport with colleagues and being ready to take their guidance and offer your support will be really important.
The Patient Focus Booking Team is committed to offering the best possible care to our patients and this requires dedication from all our staff and this role will be no exception. We will expect you to share our passion for achieving excellence in the care of our patients.We take PRIDE in our work for the NNUH and hope that in your application you will show us how you take PRIDE in your work too.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
1. Undertake responsibility for Gastroenterology waiting lists ensuring compliance with local and national target / policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT Systems.
2. To have a comprehensive knowledge and good understanding of Patient Access Policy to always work in line with Trust and National policies, procedures and targets on real time data entry and confidentiality.
3. Good working knowledge of PAS and the ability to undertake RTT recording as appropriate. Record all relevant information to Trust guidelines in line with Information Governance and policies.
4. To implement booked admission protocols and procedures for Gastroenterology; this will involve mutually agreeing a booked date for patients attending the unit. To initiate action regarding cancellation.
5. To oversee daily operating lists, ensuring they are full and accordingly meet the demands of the consultants and the Unit.
Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
1. Undertake responsibility for Gastroenterology waiting lists ensuring compliance with local and national target / policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT Systems.
2. To have a comprehensive knowledge and good understanding of Patient Access Policy to always work in line with Trust and National policies, procedures and targets on real time data entry and confidentiality.
3. Good working knowledge of PAS and the ability to undertake RTT recording as appropriate. Record all relevant information to Trust guidelines in line with Information Governance and policies.
4. To implement booked admission protocols and procedures for Gastroenterology; this will involve mutually agreeing a booked date for patients attending the unit. To initiate action regarding cancellation.
5. To oversee daily operating lists, ensuring they are full and accordingly meet the demands of the consultants and the Unit.
Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- Good IT Skills (Microsoft Office & PAS)
- Good Standard of literacy & numeracy
Experience
Essential
- Awareness of Patient Access Policy
Skills
Essential
- Excellent Communication & Organisational Skills
Desirable
- Experience in waiting list management
- Ability to work well in a team, but also use own initiative & work independently
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Good IT Skills (Microsoft Office & PAS)
- Good Standard of literacy & numeracy
Experience
Essential
- Awareness of Patient Access Policy
Skills
Essential
- Excellent Communication & Organisational Skills
Desirable
- Experience in waiting list management
- Ability to work well in a team, but also use own initiative & work independently
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
