Norfolk and Norwich University Hospital

Rostering Administration Officer - Medicine

Information:

This job is now closed

Job summary

Are you ready for:o A new challenge?o An exceptional opportunity?

Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking to recruit an enthusiastic and innovative Administration Assistant within the Medical Division to support the Health Rostering of our Resident Doctor teams.

Our aim is to ensure every patient receives high quality, safe and responsive care irrespective of their age, social status and/or the time of day, day of the week that they access our services.

Applicants will require exceptional organisational skills, comprehensive administration skills, strong relationship management skills, and an ability to manage/prioritize multiple requests and demands. You will be passionate about developing and coordinating process improvements and effective ways of working for the department.

The post holder will be in a unique position to provide excellent organisational support to ensure there is an efficient and pro-active response to the key challenges of managing the rosters across multiple specialty's within the division.

It is a really exciting time to join the Medicine division; if you're driven, ambitious and looking for a new challenge, we would love to hear from you - apply today!

Main duties of the job

An exciting opportunity has arisen for an enthusiastic and highly motivated person to join the Medicine Division. The Health Roster Administration Assistant role is a new position, created in response to the recent expansion to our Resident (Junior) Doctor workforce and will be a key support to The Hospital @ Night's Clinical Lead.

You must be enthusiastic and able to contribute to a busy department, delivering high level administrative support to the team. Excellent interpersonal skills and the ability to work under pressure and on own initiative is essential.

You will offer first line support to end users of the Allocate Healthroster system, acting as the first point of contact for system issues. Ensuring that the Trusts ESR Staff database reconciles with the Healthroster system, highlighting anomalies and applying corrections.

You will be responsible for maintaining and updating staff/ward data as required; ensuring timely, accurate data is available to users in time for roster production, including all new starters / leavers and changes to staff data cross referenced to ESR database.

You will also assist system users with the use of electronic timesheets, e-expenses, employee online and general system guidance.They will liaise with and maintain strong working relationships with Senior Managers, Clinical staff, nursing, and A & C staff within the Trust.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Details

Date posted

18 September 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

234-24-M1711

Job locations

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Job description

Job responsibilities

1. Act as first line support dealing with end users of the system. Dealing with all enquires via phone, email, teams. Offer assistance with payroll related queries and escalate to ESR/Payroll team when required.

2. Supporting managers with complex queries and discussions with employees as required.

3. Provide administrative support to the Hospital @ Night Clinical Lead and resolve day-to-day problems independently and escalate issues where appropriate.

4. Work effectively as part of a team.

5. Maintain high quality data within the system through regular data quality audits and data cleansing. Ensuring our data aligns with other trust systems, investigating where this isnt the case.

Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Job description

Job responsibilities

1. Act as first line support dealing with end users of the system. Dealing with all enquires via phone, email, teams. Offer assistance with payroll related queries and escalate to ESR/Payroll team when required.

2. Supporting managers with complex queries and discussions with employees as required.

3. Provide administrative support to the Hospital @ Night Clinical Lead and resolve day-to-day problems independently and escalate issues where appropriate.

4. Work effectively as part of a team.

5. Maintain high quality data within the system through regular data quality audits and data cleansing. Ensuring our data aligns with other trust systems, investigating where this isnt the case.

Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Person Specification

Qualifications

Essential

  • C or above in GCSE Maths and English (or equivalent)
  • Diploma in Administration or equivalent experience
  • Experience of the Allocate Healthsuite or similar systems

Experience

Essential

  • Ability to collect data and write reports
  • Good knowledge of Microsoft Outlook, Teams, Word and Excel

Skills

Desirable

  • Evidence of continual professional development

Attitude, aptitude

Essential

  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion
  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Person Specification

Qualifications

Essential

  • C or above in GCSE Maths and English (or equivalent)
  • Diploma in Administration or equivalent experience
  • Experience of the Allocate Healthsuite or similar systems

Experience

Essential

  • Ability to collect data and write reports
  • Good knowledge of Microsoft Outlook, Teams, Word and Excel

Skills

Desirable

  • Evidence of continual professional development

Attitude, aptitude

Essential

  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion
  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Operations Director

Jane Egle

Jane.egle@nnuh.nhs.uk

Details

Date posted

18 September 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

234-24-M1711

Job locations

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Supporting documents

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