Job summary
We are excited to be recruiting for Facilities Management Monitoring Operative.
As the Norfolk & Norwich University Hospital (NNUH) Facilities Management Monitoring Operative you will provide day to day monitoring of the Trust's Facilities contracts & suppliers in line with service specifications, KPIs and performance management regimes.
The successful applicant will be an integral part of the Estates and Facilities team as the support of contract monitoring for the day-to-day interface between the Trust Facilities Team and the Service Providers on Hard and Soft FM matters for both PFI and Off-Site Properties. Developing and maintaining effective working relationships with stakeholders including building users, the Service Provider and their contractors will be pivotal to the role.
The ideal candidate would have proven experience of Monitoring KPI's and Experience in maintain stakeholder relationships. Experience of NHS or clinical settings is also desirable.
Main duties of the job
The purpose of the FM Monitoring Operative role is to provide day to day monitoring of the Trust's facilities contracts & suppliers in line with service specifications, KPIs and performance management regimes. The role has the aim of working with and supporting Estates and Facilities Team to ensure a seamless Estates and Facilities management service is always maintained.
You will have the responsibility of ensuring that all services meet statutory requirements, government targets, Contract Performance metrics and that they are responsive to stakeholder needs.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
1. Assisting the Facilities and Contracts Manager in the management of the hard and soft facilities contracts across the Non PFI Trust Estate managing suppliers to ensure delivery & quality are all to an acceptable standard.
2. Auditing the overall performance of the Service Provider against stipulated KPIs and reporting to senior management on any variances to service delivery specifications poor performance, actions being taken to resolve issues and ensure performance is as per output specifications.3. Assist in the management of external trades persons delivering work on the sites.4. The post holder will be part of the day-to-day interface between the Trust Facilities Team and the Service Provider and will develop and maintain effective working relationships with stakeholders including building users, the Service Provider and their contractors.5. Be part of the day-to-day point of contact for all queries relating for Hard or Soft FM for offsite properties.
Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
1. Assisting the Facilities and Contracts Manager in the management of the hard and soft facilities contracts across the Non PFI Trust Estate managing suppliers to ensure delivery & quality are all to an acceptable standard.
2. Auditing the overall performance of the Service Provider against stipulated KPIs and reporting to senior management on any variances to service delivery specifications poor performance, actions being taken to resolve issues and ensure performance is as per output specifications.3. Assist in the management of external trades persons delivering work on the sites.4. The post holder will be part of the day-to-day interface between the Trust Facilities Team and the Service Provider and will develop and maintain effective working relationships with stakeholders including building users, the Service Provider and their contractors.5. Be part of the day-to-day point of contact for all queries relating for Hard or Soft FM for offsite properties.
Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Desirable
- Educated to A, AS level, NVQ Level 3 (or equivalent vocational qualification) in an engineering or relevant scientific subject (e.g. Electrical, Electronic or Mechanical Engineering, Physics, Manufacturing etc) or equivalent extensive experience
Experience
Desirable
- Experience of monitoring, evaluating Hard and Soft FM Contracts
- NHS or clinical experience.
Skills
Essential
- Works well under pressure, remaining calm in difficult situations and an effective team player.
- Accuracy of work and IT literate with working knowledge of word processing, spreadsheet, databases
Attitude, aptitude
Essential
- Excellent interpersonal, communication and influencing skills with the ability to establish effective working relationships with clinicians, managers and external advisors.
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Desirable
- Educated to A, AS level, NVQ Level 3 (or equivalent vocational qualification) in an engineering or relevant scientific subject (e.g. Electrical, Electronic or Mechanical Engineering, Physics, Manufacturing etc) or equivalent extensive experience
Experience
Desirable
- Experience of monitoring, evaluating Hard and Soft FM Contracts
- NHS or clinical experience.
Skills
Essential
- Works well under pressure, remaining calm in difficult situations and an effective team player.
- Accuracy of work and IT literate with working knowledge of word processing, spreadsheet, databases
Attitude, aptitude
Essential
- Excellent interpersonal, communication and influencing skills with the ability to establish effective working relationships with clinicians, managers and external advisors.
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
