Job summary
***12 Month Fixed term contract/ secondment opportunity***
An exciting opportunity has arisen for a Deputy Administration Manager to join our team in the Trauma and Orthopaedic department. This is a busy department comprising of surgical pre-assessment, outpatient clinics and wards. Our aim is to put patients first in an area of the highest quality of care. Alongside the nursing and medical teams, the administrative team ensures the department runs smoothly, effectively and acts as a reliable point of contact along a patient's pathway. As part of this large and friendly team you'll be expected to maintain a high level of the patient-focused care we aim to deliver for our patients.
If you are looking for a new challenge working within a dynamic department please do apply, if you would like to visit the department, please see contact details below.
Main duties of the job
Working with the Operational Manager and Administration Manager to ensure co-ordination of all directorate activity. The post holder will be responsible for the day-to-day management of the administrative staff, ensuring the smooth running of the department in relation to its administration functions.
To ensure that all administrative processes run smoothly and efficiently and that all departmental processes and procedures are adhered to.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
1. Ensure adequate administration/ secretarial cover. Monitor the staff workloads and allocate work according to staffing levels and adjust these during periods of sickness or unexpected changes in workload.
2. To add patients from Outpatient Clinics to the Waiting List adhering to the Trusts policies & procedures.
3. To deal with patients who are emotionally distressed in a sensitive and professional manner.
4. To assist patients and their carers by arranging Interpreter/Sign facilities via INTRAN.
5. To deputise in the absence of the Administration Manager and provide front-line administration support when required to ensure adequate support within the Directorate.
Please note that this advertised position, which is part of occupation code 4141 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
Job description
Job responsibilities
1. Ensure adequate administration/ secretarial cover. Monitor the staff workloads and allocate work according to staffing levels and adjust these during periods of sickness or unexpected changes in workload.
2. To add patients from Outpatient Clinics to the Waiting List adhering to the Trusts policies & procedures.
3. To deal with patients who are emotionally distressed in a sensitive and professional manner.
4. To assist patients and their carers by arranging Interpreter/Sign facilities via INTRAN.
5. To deputise in the absence of the Administration Manager and provide front-line administration support when required to ensure adequate support within the Directorate.
Please note that this advertised position, which is part of occupation code 4141 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent experience
Experience
Essential
- Significant previous experience of Waiting List management
Desirable
- Knowledge of Microsoft Word/Excel
Skills
Essential
- Ability to work under pressure during stressful, frequently aggressive situations
- To work on own initiative, without supervision and guidance and to be able multitask and prioritise
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion.
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent experience
Experience
Essential
- Significant previous experience of Waiting List management
Desirable
- Knowledge of Microsoft Word/Excel
Skills
Essential
- Ability to work under pressure during stressful, frequently aggressive situations
- To work on own initiative, without supervision and guidance and to be able multitask and prioritise
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
