Job summary
The department is responsible for managing a broad range of medico-legal matters affecting the Trust. We have a team of experienced specialist lawyers handling claims and inquests, providing in-house legal advice and supporting training to staff and to student doctors at the University of East Anglia. In addition, the team has many other administrative functions such as processing Subject Access Requests from third parties for medical records, Freedom of Information Act requests, providing administrative support to the Trust Board and its Sub-Committee meetings.
Main duties of the job
Working as an integral part of the Legal Services Team ensuring that claims, inquests and requests for inhouse legal advice are registered and acted upon in a timely manner in accordance with relevant guidelines and policies; working unsupervised and able to take decisions using experience and knowledge.
As part of this role you will be required to:
- Provide a comprehensive administrative, secretarial and IT service of the highest quality to lawyers.
- Act as a first point of contact for telephone/email enquiries from departments, Consultants and other senior staff, solicitors and other legal personnel and patients.
- Collate medical records and documentation from electronic and hard copy sources and prepare for disclosure in accordance with the relevant SOP.
- Work collaboratively with team members to ensure accurate data recording and production of reports and documents as requested.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Work as an integral part of the Legal Services Team ensuring that claims and inquests are registered and acted upon in a timely manner in accordance with relevant guidelines and policies; working unsupervised and able to take decisions using experience and knowledge;
- Provide secretarial and administrative support of the highest quality to lawyers in the Legal Services Department recognising the implications of error in the production of legal documents and the consequent requirement for accuracy and reliability;
- Assist in the preparation and revision of lengthy policy documents, contracts and Service Level Agreements for Trust-wide application;
- Register new matters, log and enter relevant information into the designated databases;
- Assist in the expert preparation of PowerPoint lectures and other presentations as required;
- Liaise with the Finance Department to requisition and process payments relating to claims after authorisation by Company Secretary;
- Act as an administrative liaison where required with H M Coroner and other external bodies, including NHS Resolution (NHSR);
- Undertake some preliminary analysis of claims by cross-checking against relevant databases and retrieving relevant documentation e.g. occupational health or personnel files, medical records and incident reports in preparation for further assessment by lawyers;
- Undertake initial prioritising of incoming correspondence having particular regard to Court documents which require urgent attention referring matters to senior colleagues as indicated and required;
- Collate and prepare figures for Board Reports, monthly and other ad hoc reports as requested, creating graphs and charts using Microsoft office applications;
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
- Work as an integral part of the Legal Services Team ensuring that claims and inquests are registered and acted upon in a timely manner in accordance with relevant guidelines and policies; working unsupervised and able to take decisions using experience and knowledge;
- Provide secretarial and administrative support of the highest quality to lawyers in the Legal Services Department recognising the implications of error in the production of legal documents and the consequent requirement for accuracy and reliability;
- Assist in the preparation and revision of lengthy policy documents, contracts and Service Level Agreements for Trust-wide application;
- Register new matters, log and enter relevant information into the designated databases;
- Assist in the expert preparation of PowerPoint lectures and other presentations as required;
- Liaise with the Finance Department to requisition and process payments relating to claims after authorisation by Company Secretary;
- Act as an administrative liaison where required with H M Coroner and other external bodies, including NHS Resolution (NHSR);
- Undertake some preliminary analysis of claims by cross-checking against relevant databases and retrieving relevant documentation e.g. occupational health or personnel files, medical records and incident reports in preparation for further assessment by lawyers;
- Undertake initial prioritising of incoming correspondence having particular regard to Court documents which require urgent attention referring matters to senior colleagues as indicated and required;
- Collate and prepare figures for Board Reports, monthly and other ad hoc reports as requested, creating graphs and charts using Microsoft office applications;
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- RSA Typing Skills 3
- Legal secretarial qualification or equivalent experience
Experience
Essential
- Work experience with legal professionals
Desirable
- Understanding of structure of NHS and medical specialties
Skills
Essential
- Good written style with appropriate use of grammar and punctuation
- Knowledge of legal terminology and procedures
Attitude, aptitude
Essential
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Person Specification
Qualifications
Essential
- RSA Typing Skills 3
- Legal secretarial qualification or equivalent experience
Experience
Essential
- Work experience with legal professionals
Desirable
- Understanding of structure of NHS and medical specialties
Skills
Essential
- Good written style with appropriate use of grammar and punctuation
- Knowledge of legal terminology and procedures
Attitude, aptitude
Essential
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
