Trust Medical Secretary - ENT

Norfolk and Norwich University Hospital

The closing date is 26 September 2024

Job summary

The ENT (Ear, Nose, and Throat) department, also known as Otolaryngology, is a medical specialty that focuses on the diagnosis and treatment of disorders related to the head and neck. ENT specialists, are trained to address a wide range of conditions that affect the ears, nose, throat, and related structures.

Patients typically seek the expertise of ENT specialists for a variety of symptoms, including hearing loss, chronic sinus issues, voice changes, throat pain, and facial trauma. ENT specialists use a combination of medical and surgical interventions to manage these conditions, and they often work closely with other medical professionals to provide comprehensive care.

It's important to note that within the ENT department, practitioners may have subspecialties that allow them to focus on specific aspects of ear, nose, and throat care. Overall, the ENT department plays a crucial role in addressing a wide range of medical issues related to the head and neck.

We are a growing team that supports each other and works well together. Working as a secretary in the ENT (Ear, Nose, and Throat) department can be a rewarding and valuable role within a healthcare setting. Here's an overview of reasons why someone might consider working as a secretary in the ENT department:

Part time: 22.5 hours per week

Interview date: 7th October 2024

Main duties of the job

Patient Interaction: As a secretary in the ENT department, you will likely be one of the first points of contact for patients. This role allows you to interact with a diverse group of individuals, providing assistance with appointments, answering inquiries, and offering support. For individuals who enjoy helping people, this can be a fulfilling aspect of the job.

Varied Responsibilities: Secretaries in the ENT department often have diverse responsibilities, including managing schedules, coordinating appointments, handling phone calls, and maintaining patient records. This variety can make the job dynamic and interesting, with opportunities to develop organisational and multitasking skills.

Contribution to patient care: While not directly involved in medical procedures, secretaries play a crucial role in supporting the overall patient care process. Efficient scheduling and organization contribute to the smooth functioning of the department, ensuring that patients receive timely and appropriate care.

Collaboration with Healthcare Professionals: Working closely with ENT specialists, nurses, and other healthcare professionals provides a collaborative and team-oriented work environment. Secretaries often act as a bridge between patients and healthcare providers, facilitating effective communication and coordination.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours
Fast Track Staff Physiotherapy Service
Multi Faith prayer room
Discounted gym memberships
Excellent pension scheme and annual leave entitlement
Wagestream - access up to 40% of your pay as you earn it
Free Park & Ride service direct to NNUH site
Free 24-hours confidential counselling support
On-site Nursery
On-site cafes offering staff discounts
Support in career development
Flexible staff bank
Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Date posted

12 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working, Compressed hours

Reference number

234-24-S1607

Job locations

Norfolk and Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

Job description

Job responsibilities

Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required.
Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy.
Support meetings with minute taking as necessary.
Frequent bending, lifting and transportation of heavy, bulky case notes throughout the day.
Provide flexible cover and support to secretarial colleagues to ensure that the department is working optimally to best meet the needs of the service.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Job description

Job responsibilities

Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required.
Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy.
Support meetings with minute taking as necessary.
Frequent bending, lifting and transportation of heavy, bulky case notes throughout the day.
Provide flexible cover and support to secretarial colleagues to ensure that the department is working optimally to best meet the needs of the service.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Person Specification

Qualifications

Essential

RSA III or equivalent experience
Good general standard of literacy and numeracy
Willingness to undertake additional training, on the job and / or formally to carry out the duties required

Desirable

Knowledge of medical terminology/AMSPAR qualification

Experience

Essential

Previous digital / audio typing experience

Skills

Essential

Ability to work to tight deadlines and maintain concentration in a pressurised working environment

Attitude, aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Person Specification

Qualifications

Essential

RSA III or equivalent experience
Good general standard of literacy and numeracy
Willingness to undertake additional training, on the job and / or formally to carry out the duties required

Desirable

Knowledge of medical terminology/AMSPAR qualification

Experience

Essential

Previous digital / audio typing experience

Skills

Essential

Ability to work to tight deadlines and maintain concentration in a pressurised working environment

Attitude, aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information