Job summary
FULL & PART TIME HOURS AVAILABLE
The Medicine Division at the Norfolk and Norwich University Hospital are looking for a motivated, forward-thinking and compassionate individual, to join the team as a Weybourne Treatment Scheduler to oversee the Oncology and Haematology directorates.
As part of this busy and exciting role, you will support the Department by acting as a point of contact for patients undergoing SACT treatment. Using specialty trained knowledge of treatment regimens and medical terminology, you will schedule treatments in 'real time' on our systems, PAS and ARIA and notifying the Admin Manager and Operational Manager of waiting times to avoid issues. Completing electronic discharge letters for Weybourne Day Unit (WDU) and our Mobile Cancer Care Unit (MCCU). Greeting patients as they arrive for treatment by admitting them and discharging them upon completion, always ensuring patient safety and referring patients to the appropriate colleagues to help with their concerns or problems.
We understand and feel passionate about the needs of our patients, and how best to provide for those needs in an intelligent, effective and efficient manner. We would be delighted to receive applications from candidates who are interested in playing an integral role in providing administrative support in a very busy but friendly department.
Main duties of the job
We are seeking an enthusiastic and experienced individual who enjoys patient contact and working in a friendly, multi-disciplinary environment. The post-holder will be expected to deliver a high quality service within a performance managed environment. You will work collaboratively to provide a high standard of treatment scheduling and administrative service at a leading Cancer Centre which prides itself on clinical excellence.
The successful applicant will be working as part of a multidisciplinary team. You will be working with Nurses, Clinical Oncologists and Haematologists, Radiotherapy Schedulers and Management to plan a series of appointments for patients who are referred to the department for treatment.
This is a challenging but rewarding role; you will need excellent and approachable verbal communication and organisational skills, as you will be the first point of contact for patients, their carers and other healthcare professionals. A strong eye for detail is essential in this role due to the specific pathways and treatment regimens that can change overnight.
This role is pivotal in maintaining the smooth day to day operation of clerical and administrative support for SACT treatments. You will be using several unique computer systems, as well as common hospital systems. In house training will be provided for the successful candidate.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
What we offer:- Entrance to a career where you can make a difference to our patients- Flexible working- Opportunities to innovate and manage projects from start to finish- Collaborative working- Learning and development opportunities to set you up in your role and career- Opportunities to network and work with different people and teams from across the organisation- Comprehensive induction- An excellent introduction into people management
At NNUH, we strive to provide our staff with their individual developmental needs to achieve their career aspiration. If your aim is to be the best treatment scheduler or aspire to go further in your career, we will ensure that we support you either way.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
- Use judgement and knowledge of medical terminology and treatment regimes to schedule patients for chemotherapy and radiotherapy, ensuring appropriate appointments are booked for each patient, complying with Cancer Waiting Times targets and departmental protocols.
- Communicate efficiently and effectively with patients, nursing staff, clinicians, pharmacists, radiographers and departments within the NNUH, as well as GPs and other hospitals.
- Communicate sensitively and appropriately with all patients who may be fearful, aggressive or have physical/mental disabilities which may make communication difficult. This communication may be both face to face or by telephone.
- To ensure that on the patients arrival to Weybourne Day Unit or Acute Oncology, they are confirmed to have arrived on the systems (PAS and ARIA Notes).
- To ensure patients safety and well-being in the waiting area prior to them being called for their treatment and to refer patients with specific problems or concerns to the appropriate staff member e.g. treatment radiographer, chemotherapy nurse, consultant oncologist or haematologist.
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
What we offer:- Entrance to a career where you can make a difference to our patients- Flexible working- Opportunities to innovate and manage projects from start to finish- Collaborative working- Learning and development opportunities to set you up in your role and career- Opportunities to network and work with different people and teams from across the organisation- Comprehensive induction- An excellent introduction into people management
At NNUH, we strive to provide our staff with their individual developmental needs to achieve their career aspiration. If your aim is to be the best treatment scheduler or aspire to go further in your career, we will ensure that we support you either way.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
- Use judgement and knowledge of medical terminology and treatment regimes to schedule patients for chemotherapy and radiotherapy, ensuring appropriate appointments are booked for each patient, complying with Cancer Waiting Times targets and departmental protocols.
- Communicate efficiently and effectively with patients, nursing staff, clinicians, pharmacists, radiographers and departments within the NNUH, as well as GPs and other hospitals.
- Communicate sensitively and appropriately with all patients who may be fearful, aggressive or have physical/mental disabilities which may make communication difficult. This communication may be both face to face or by telephone.
- To ensure that on the patients arrival to Weybourne Day Unit or Acute Oncology, they are confirmed to have arrived on the systems (PAS and ARIA Notes).
- To ensure patients safety and well-being in the waiting area prior to them being called for their treatment and to refer patients with specific problems or concerns to the appropriate staff member e.g. treatment radiographer, chemotherapy nurse, consultant oncologist or haematologist.
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- Level 3 Business Admin qualification or equivalent experience
Desirable
- Customer Service Training or equivalent experience
- Knowledge of radiotherapy and chemotherapy treatments
Experience
Essential
- Some previous clerical work including data input
- Significant experience in NHS or customer service organisation
Skills
Essential
- Excellent organisational and communication and skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Person Specification
Qualifications
Essential
- Level 3 Business Admin qualification or equivalent experience
Desirable
- Customer Service Training or equivalent experience
- Knowledge of radiotherapy and chemotherapy treatments
Experience
Essential
- Some previous clerical work including data input
- Significant experience in NHS or customer service organisation
Skills
Essential
- Excellent organisational and communication and skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
