Job summary
An exciting opportunity has arisen to be part of the Complex Health hub, who enable collaborative working between the following teams to ensure patients with complex needs receive all the support they need through a single pathway while accessing our services: Substance misuse, Learning disabilities, safeguarding, dementia and mental health.
The hub has a vision to facilitate health equality, leading to outstanding care, providing a holistic approach to healthcare collaborating with partners to deliver the best experience and outcomes for service users
Main duties of the job
The post holder will be required to help with the day to day running of a busy office and provide clerical support to a team of health care professionals.
The teams require support:
- Act as the first point of contact for enquiries, signposted to staff members within the Safeguarding team and Complex Health hub when appropriate and to resolve simple queries as agreed
- Recording safeguarding enquiries speedily and accurately
- Managing email inboxes
- Telephone queries
- Data entry
- Receipting and requesting notes
- Room bookings
- Arranging multidisciplinary meetings
- Minute taking
- Ensure distribution of safeguarding information throughout the trust
- General office and admin tasks
You will be an experienced administrator, highly motivated with a flexible approach to work with clear and effective communication skills. Being able to prioritise and manage your own workload is essential. There will be a degree of autonomous working. For more information, please contact Chivonne Heath, Business administration and Governance Facilitator, Chivonne.heath@nnuh.nhs.uk,
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- To act as the first point of contact for enquiries, signpost to staff members within the Safeguarding team and Complex Health hub when appropriate and to resolve simple queries as agreed with the Safeguarding team and Complex Health hub.
- Manage mailboxes.
- To be responsible for Organising and supporting meetings including minute taking if necessary.
- Monitor and respond to telephone queries providing a point of contact for the Safeguarding team and Complex Health hub, ensuring a professional service is provided in all dealing with staff, service users, stakeholders and the public. Dealing with requests in a confident and professional manner using judgement to resolve calls, often which are highly sensitive and confidential.
- Receipt and request notes for the Safeguarding team and Complex Health hub
- Ensuring the Patient Tracker spreadsheets are up to date and all safeguarding enquiries are recorded speedily and accurately.
- The collection and interpretation of comprehensive and accurate data for the Safeguarding team and Complex Health hub.
- Liaise on behalf of the Safeguarding team and Complex Health Hub with other departments to share and resolve queries and to distribute Safeguarding information throughout the Trust and externally as required
- Manage data and information to assist the Safeguarding team and Complex Health hub in sustaining the work of the team, which will contribute to the overall improvement of Complex Health hub across the whole Organisation. Extraction of data from PAS,ICE, and SystmOne
- Respond to ad-hoc requests from the team for information related to quality and improvement schemes within the Complex Health hub.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
- To act as the first point of contact for enquiries, signpost to staff members within the Safeguarding team and Complex Health hub when appropriate and to resolve simple queries as agreed with the Safeguarding team and Complex Health hub.
- Manage mailboxes.
- To be responsible for Organising and supporting meetings including minute taking if necessary.
- Monitor and respond to telephone queries providing a point of contact for the Safeguarding team and Complex Health hub, ensuring a professional service is provided in all dealing with staff, service users, stakeholders and the public. Dealing with requests in a confident and professional manner using judgement to resolve calls, often which are highly sensitive and confidential.
- Receipt and request notes for the Safeguarding team and Complex Health hub
- Ensuring the Patient Tracker spreadsheets are up to date and all safeguarding enquiries are recorded speedily and accurately.
- The collection and interpretation of comprehensive and accurate data for the Safeguarding team and Complex Health hub.
- Liaise on behalf of the Safeguarding team and Complex Health Hub with other departments to share and resolve queries and to distribute Safeguarding information throughout the Trust and externally as required
- Manage data and information to assist the Safeguarding team and Complex Health hub in sustaining the work of the team, which will contribute to the overall improvement of Complex Health hub across the whole Organisation. Extraction of data from PAS,ICE, and SystmOne
- Respond to ad-hoc requests from the team for information related to quality and improvement schemes within the Complex Health hub.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- Good standard of numeracy and literacy. GCSE level education or equivalent.
- NVQ 2 Admin/Secretarial Qualification or equivalent experience
Experience
Essential
- Some administrative experience
- Good experience of Microsoft office and PAS, ICE and SystmOne
Desirable
- Experience in NHS or Health Sector
Skills
Essential
- Ability to prioritise workload and meet deadlines
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Good standard of numeracy and literacy. GCSE level education or equivalent.
- NVQ 2 Admin/Secretarial Qualification or equivalent experience
Experience
Essential
- Some administrative experience
- Good experience of Microsoft office and PAS, ICE and SystmOne
Desirable
- Experience in NHS or Health Sector
Skills
Essential
- Ability to prioritise workload and meet deadlines
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
