Apprentice Radiology Department Assistant

Norfolk and Norwich University Hospital

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Job summary

**14month Fixed Term Contract - Apprenticeship **

The Radiology Admin & Clerical team looking for a flexible and motivated individual to join our team as a Level 2 Apprentice.

The Radiology department sits within the Diagnostic and Clinical Support Services division and provides diagnostic imaging and therapeutic treatments across a range of specialties across the Trust.

We are looking for someone that is passionate about providing an exemplary service, to work as part of a dynamic team helping to a deliver a safe and effective Radiology service at the Norfolk and Norwich University Hospital.

The successful candidate will be able to work in a systemic and methodical way, using on their own initiative, be conscientious, and have excellent interpersonal communication and customer care skills. Applicants will have a keen eye for detail, with the ability to remain calm under pressure and prioritise workload.

The apprenticeship is a key role in supporting the reception and bookings teams. The role will include attending patients for their appointments across a range of modalities and their respective reception desks, booking appointments, dealing with patient queries by phone and providing general office assistance.

The role requires shift work on a roster basis. Shifts times vary with the earliest starting at 7am and the latest finishing at 8pm, Monday to Sunday.

Main duties of the job

3 key responsibilities of this role are:

1. Schedule Imaging appointments for a range of modalities; Ultrasound, X-Ray, CT, and MRI. This includes calling patients to agree the appointment date and time, giving directions and providing relevant information in preparation for their scan.

2. Assisting with calls and supporting the team to manage voicemails and emails.

3. Covering reception desks to arrive patients for their appointments and assist with queries, and following additional training, covering coordinating desks which involves liaising with wards and portering services to arrange inpatient scheduling.

We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification.

You will be enrolled with a local education provider and will be required to complete yourCustomer Service Practitioner Level 2 qualification within the duration of the placement.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours
Fast Track Staff Physiotherapy Service
Multi Faith prayer room
Discounted gym memberships
Excellent pension scheme and annual leave entitlement
Wagestream - access up to 40% of your pay as you earn it
Free Park & Ride service direct to NNUH site
Free 24-hours confidential counselling support
On-site Nursery
On-site cafes offering staff discounts
Support in career development
Flexible staff bank
Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Date posted

24 July 2024

Pay scheme

Other

Salary

£12,514 a year per annum, pro rata

Contract

Fixed term

Duration

14 months

Working pattern

Full-time, Flexible working

Reference number

234-24-CS0162

Job locations

Norfolk and Norwich University Hospital

Norwich

NR4 7UY

Job description

Job responsibilities

All applicants must be:

Aged 16+
Resident in the UK/EEA for the last three consecutive years
Must not have a qualification in a similar subject at the same level or above
Must not be in any form of formal government-funded education upon the start of their apprenticeship

Qualifications and Skills Required:

Good general standard of education
4 GCSEs at Grade D/3 or above (or equivalent) subject to the job specification
Good standard of literacy and numeracy
Good communication and interpersonal skills
Good IT skills

The NNUH are pleased to be able to offer a variety of challenging apprenticeships. Should you be selected for interview we may wish to discuss with you a range of alternative positions for you to consider.

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Job description

Job responsibilities

All applicants must be:

Aged 16+
Resident in the UK/EEA for the last three consecutive years
Must not have a qualification in a similar subject at the same level or above
Must not be in any form of formal government-funded education upon the start of their apprenticeship

Qualifications and Skills Required:

Good general standard of education
4 GCSEs at Grade D/3 or above (or equivalent) subject to the job specification
Good standard of literacy and numeracy
Good communication and interpersonal skills
Good IT skills

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Person Specification

Qualifications

Essential

4 GCSE's at D/3 or above (ideally to include Maths and English).
To undertake and successfully complete the Customer Service Practitioner Level 2 Apprenticeship Standard within 14 month contract.

Experience

Essential

Previous clerical work

Desirable

Experience in NHS or similar

Skills

Essential

Good communication and interpersonal skills
Prefers working in a team
Good customer care skills
Understanding of the need for confidentiality

Attitude, aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Person Specification

Qualifications

Essential

4 GCSE's at D/3 or above (ideally to include Maths and English).
To undertake and successfully complete the Customer Service Practitioner Level 2 Apprenticeship Standard within 14 month contract.

Experience

Essential

Previous clerical work

Desirable

Experience in NHS or similar

Skills

Essential

Good communication and interpersonal skills
Prefers working in a team
Good customer care skills
Understanding of the need for confidentiality

Attitude, aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information