Apprentice Patient Pathway Co-ordinator

Norfolk and Norwich University Hospital

Information:

This job is now closed

Job summary

20 month Fixed Term Contract - Apprenticeship

We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification.

You will be enrolled with a local education provider and will be required to complete your Level 3 Diploma in Business Administration Apprenticeship Standard qualification within the duration of the placement.

An exciting opportunity has arisen within the Gastroenterology Team for a highly skilled Administrator to work with the Upper Gi Cancer Team. The successful candidate will need to be confident with IT, including Word and Excel. You will need to able to work on your own initiative and prioritise your daily work.

This role is full time, 37.5 hours per week, Monday to Friday

Main duties of the job

To work closely with clinicians, specialist nurses, secretaries and all members of the Multi-Disciplinary Team (MDT) within the body site and with associated departments, to ensure that patients on a cancer pathway are actively managed through the patient pathway.

To co-ordinate the patient journey from referral, through diagnostics, treatment planning and treatment, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.

To highlight relevant patients to the clinical team for discussion at the Multi Disciplinary Meeting (MDT) and to ensure that the MDT coordinator receives all relevant information for the patients to be discussed.

To work closely with members of the Cancer team and with other PPC's across the Trust in developing policies and procedures that ensure seamless management of cancer patients in all specialties.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Date posted

22 July 2024

Pay scheme

Other

Salary

£12,514 a year per annum, £240 per week

Contract

Apprenticeship

Duration

20 months

Working pattern

Full-time

Reference number

234-23-M2932

Job locations

Norfolk & Norwich University Hospital

Colney Lane

Norwich

NR4 7UY


Job description

Job responsibilities

  • Actively track patients urgently referred to the Trust from General Practitioners (GP) who are suspected at referral of having Cancer. Ensure that these patients are listed on the Trust Cancer IT system.
  • Ensure that appropriate requests for investigations are initiated following the clinicians instructions and that appointments are given.
  • To adhere to the Trusts General Principles and Guidelines on Patient Access in relation to the management of waiting lists.
  • Ensure that any newly diagnosed Cancer patients are identified and added to the Trust Cancer IT system. Ensure that the patient is known to the clinical team and that appropriate action is taken to manage the patient on the agreed pathway.
  • Highlight any potential delays or breaches of the patient pathway according to the Trust escalation policy.
  • Where it is not possible to manage patients through the pathway by the target dates, to ensure completion of breach reports. To be pro-active in suggesting changes to the pathway and facilitating change.

Please see the attached job description for full details.

Job description

Job responsibilities

  • Actively track patients urgently referred to the Trust from General Practitioners (GP) who are suspected at referral of having Cancer. Ensure that these patients are listed on the Trust Cancer IT system.
  • Ensure that appropriate requests for investigations are initiated following the clinicians instructions and that appointments are given.
  • To adhere to the Trusts General Principles and Guidelines on Patient Access in relation to the management of waiting lists.
  • Ensure that any newly diagnosed Cancer patients are identified and added to the Trust Cancer IT system. Ensure that the patient is known to the clinical team and that appropriate action is taken to manage the patient on the agreed pathway.
  • Highlight any potential delays or breaches of the patient pathway according to the Trust escalation policy.
  • Where it is not possible to manage patients through the pathway by the target dates, to ensure completion of breach reports. To be pro-active in suggesting changes to the pathway and facilitating change.

Please see the attached job description for full details.

Person Specification

Qualifications

Essential

  • 4 GCSEs at D/3 or above (or equivalent) including Maths and English

Skills

Essential

  • Ability to maintain a calm and organised approach
  • Ability to work flexibly to the needs of the service
  • Ability to multi-task and prioritise
  • IT skills - accurate data input Understanding of the need for confidentiality
  • Excellent communication and interpersonal skills

Desirable

  • Customer care skills

Attitude, aptitude

Essential

  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Person Specification

Qualifications

Essential

  • 4 GCSEs at D/3 or above (or equivalent) including Maths and English

Skills

Essential

  • Ability to maintain a calm and organised approach
  • Ability to work flexibly to the needs of the service
  • Ability to multi-task and prioritise
  • IT skills - accurate data input Understanding of the need for confidentiality
  • Excellent communication and interpersonal skills

Desirable

  • Customer care skills

Attitude, aptitude

Essential

  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk & Norwich University Hospital

Colney Lane

Norwich

NR4 7UY


Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)


Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk & Norwich University Hospital

Colney Lane

Norwich

NR4 7UY


Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)


For questions about the job, contact:

Deputy Admin Manager

Melanie Love

Melanie.love@nnuh.nhs.uk

01603289706

Date posted

22 July 2024

Pay scheme

Other

Salary

£12,514 a year per annum, £240 per week

Contract

Apprenticeship

Duration

20 months

Working pattern

Full-time

Reference number

234-23-M2932

Job locations

Norfolk & Norwich University Hospital

Colney Lane

Norwich

NR4 7UY


Supporting documents

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