Job summary
*This is a fixed term contract for 14 months* We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to help!
An exciting opportunity has arisen for an enthusiastic and highly motivated apprentice to join the Anaesthetic Department.
We are very proud of our Apprentice success rates, with 92% of Apprentices successfully obtaining a substantive post within the Trust at the end of their Apprenticeship contract, and 98% of Apprentices having further plans in place following their Apprenticeship e.g. going on to further education, joining the NNUH staff bank or obtaining employment at another organisation.
Apprenticeship Eligibility Criteria:
All applicants must be:
- Aged 16+
- Resident in the UK/EEA for the last three consecutive years
- Must not have a qualification in a similar subject at the same level or above
- Must not be in any form of formal government-funded education upon the start of their apprenticeship
Qualifications and Skills Required:
- Good general standard of education
- 4 GCSE's at Grade D/3 or above (or equivalent) subject to the job specification
- Good standard of literacy and numeracy
- Good communication and interpersonal skills
- Good IT skills
Full time: 37.5 hours per week
Main duties of the job
To provide administrative services and support the efficient running of the Anaesthetic Department office including:
- act as first point of contact between consultants and patients
- to provide an effective secretarial service to the consultant anaesthetists.
- arrange pre-operative anaesthetic assessments for patients.
- arrange and support Clinical Governance meetings
An anaesthetists main role is to provide anaesthesia during surgery and the Norfolk & Norwich Hospital has one of the largest departments in the UK with around 100 anaesthetists. Anaesthetists cover a wide aspect of patient care including critical care, day case surgery, obstetrics, pain and paediatrics.
The Anaesthetic Admin team work in a busy office environment and a full admin team is essential to keep on top of the work. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- To organise and support the management of the pre-operative anaesthetic assessment clinics including patient correspondence and retrieving patients notes
- Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
- Arranging translation/interpretation facilities via INTRAN.
- Attend to all communications, for example, emails, investigation results on a daily basis.
- Generate routine and non-routine correspondence independently.
- Dispatch reports and notes to other departments.
- Organise and support the management of the pre-operative assessment clinics including patient correspondence and retrieving patient notes.
- Maintain and update the Patient Administrative System (PAS) recording all new referrals in accordance with Trust policy.
- Exchange sensitive and confidential information with staff, patients, carers etc which required persuasive skills where agreement and co-operation is required.
- Frequent bending, lifting and transportation of heavy, bulky case notes (average weight of clinic notes handled is 17 kilo, excluding the weight of the trolley) throughout the day.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
- To organise and support the management of the pre-operative anaesthetic assessment clinics including patient correspondence and retrieving patients notes
- Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
- Arranging translation/interpretation facilities via INTRAN.
- Attend to all communications, for example, emails, investigation results on a daily basis.
- Generate routine and non-routine correspondence independently.
- Dispatch reports and notes to other departments.
- Organise and support the management of the pre-operative assessment clinics including patient correspondence and retrieving patient notes.
- Maintain and update the Patient Administrative System (PAS) recording all new referrals in accordance with Trust policy.
- Exchange sensitive and confidential information with staff, patients, carers etc which required persuasive skills where agreement and co-operation is required.
- Frequent bending, lifting and transportation of heavy, bulky case notes (average weight of clinic notes handled is 17 kilo, excluding the weight of the trolley) throughout the day.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- 4 GCSEs at C/3 or above to include English and Mathematics
Experience
Desirable
- Experience of working in a team
Skills
Essential
- Ability to maintain a calm and organised approach
- IT skills - accurate data input
- Ability to work flexibly to the needs of the service
Qualifications
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity, and Inclusion
Person Specification
Qualifications
Essential
- 4 GCSEs at C/3 or above to include English and Mathematics
Experience
Desirable
- Experience of working in a team
Skills
Essential
- Ability to maintain a calm and organised approach
- IT skills - accurate data input
- Ability to work flexibly to the needs of the service
Qualifications
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity, and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
