Norfolk and Norwich University Hospital

Radiology Systems Support Technician

This job is now closed

Job summary

The Imaging Department consists of sites at both NNUH and Cromer Hospital, along with the NNUH Community Diagnostic Centre planned to open in February 2025.The NNUH is recognised nationally and internationally for the quality and range of services provided and the Radiology Department is QSI accredited.

The Radiology PACS team are looking for flexible and motivated people to join our team.

We are looking for people that are passionate about providing an exemplary service, to work as part of a dynamic team helping to a deliver a safe and effective Radiology service at the Norfolk and Norwich University Hospital.

The successful candidate will be able to work in a systemic and methodical way, using on their own initiative, be conscientious, and have excellent interpersonal communication and customer care skills. Applicants will have a keen eye for detail, with the ability to remain calm under pressure and prioritize workload.

The PACS team at NNUH provides Radiology IT support to the Norfolk and Norwich Hospital, Cromer Hospital, Breast Screening Services at the Norwich Community Hospital and the Radiology Academy. Despite being a small team, we process in excess of 2 million images per week on the PACS system, and provide specialist IT support to Radiology

System users across all sites. The team at NNUH not only provides services to clinical colleagues, but also supports local research teams along with other projects.

Main duties of the job

To provide a specialist support service to all individuals or departments, both internal and external, who require images and information from the Picture Archive and Communication System (PACS) and Radiology Information System (RIS). To work with all members of the team within the multi-disciplinary framework. To contribute to the provision of a high standard of care for patients.

Some of the key responsibilities are:

Day to day administration of hospital PACS system, including correcting and tidying anomalous studies, merging patients / studies and any other administrative functions.

Provide first line system and application support for all users of the systems - supporting all levels of users in all applications.

Create new requests and transfers on hospital image transfer system (IEP) and respond to outstanding requests and transfers in a timely fashion.

Prepare image CD's / DVD's for Medico Legal, Clinical, Research and patient requests as required and in line with current trust protocols and anonymising data where appropriate.

All in-house training is provided.

The part-time hours are flexible days of the working week between 8 am and 6 pm. The office core hours are between 9 am and 5 pm.

Part time: 15 hours per week

Interview date: 30th July 2024

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours
Fast Track Staff Physiotherapy Service
Multi Faith prayer room
Discounted gym memberships
Excellent pension scheme and annual leave entitlement
Wagestream - access up to 40% of your pay as you earn it
Free Park & Ride service direct to NNUH site
Free 24-hours confidential counselling support
On-site Nursery
On-site cafes offering staff discounts
Support in career development
Flexible staff bank
Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Date posted

10 July 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

234-24-CS0382-A

Job locations

Norfolk & Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

Job description

Job responsibilities

To maintain a sound working knowledge of all Radiology IT systems
Provide first line system and application support for all users of the systems supporting all levels of users in all applications.
Log support calls with managed service PACS supplier as and when required.
Day to day administration of hospital PACS system, including correcting and tidying anomalous studies, merging patients / studies and any other administrative functions.
Monitor the quality of the data held in the PACS system, retrospectively check data quality and correct where necessary.
Set up and maintain PACS user accounts for both hospital and remote sites in line with IT protocols.
Provide administrative support for other radiology IT systems including updating and correcting RIS entries, & checking and merging records on the hospital order communications system (ICE).

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence.

Please see the attached job description for full details.

Job description

Job responsibilities

To maintain a sound working knowledge of all Radiology IT systems
Provide first line system and application support for all users of the systems supporting all levels of users in all applications.
Log support calls with managed service PACS supplier as and when required.
Day to day administration of hospital PACS system, including correcting and tidying anomalous studies, merging patients / studies and any other administrative functions.
Monitor the quality of the data held in the PACS system, retrospectively check data quality and correct where necessary.
Set up and maintain PACS user accounts for both hospital and remote sites in line with IT protocols.
Provide administrative support for other radiology IT systems including updating and correcting RIS entries, & checking and merging records on the hospital order communications system (ICE).

Please see the attached job description for full details.

Person Specification

Qualifications

Essential

NVQ Level 3 or equivalent experience

Skills

Essential

Knowledge of Microsoft office package
Demonstrates good verbal, written and communication skills
Team Work

Desirable

Previous NHS experience

Attitude, aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Demonstrates willingness to learn and take on new challenges

Person Specification

Qualifications

Essential

NVQ Level 3 or equivalent experience

Skills

Essential

Knowledge of Microsoft office package
Demonstrates good verbal, written and communication skills
Team Work

Desirable

Previous NHS experience

Attitude, aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Demonstrates willingness to learn and take on new challenges

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk & Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk & Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)