Job summary
An enthusiastic, motivated, hard-working person is required to assist with the smooth running of this busy department. The post combines reception, clerical and computer work.
The Oral Health Outpatients Department is based within West Outpatients at the Norfolk & Norwich Hospital.
Oral Health falls under the banner of the Head & Neck Directorate, which comprises of Ear, Nose and Throat and Oral Health.
Main duties of the job
You will be expected to provide an efficient, reliable administrative service to medical / secretarial staff within the Directorate. For full details and competencies required, please see job description
You will be trained to use the electronic patient system (PAS), along with all relevant administrative skills and will contribute to and support a very busy, committed and hard-working team.
You will also support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Update the Patient Administration System (PAS) in line with the Trust's policies and procedures on real time data collection and confidentiality.
- To deal with queries and telephone enquiries in a helpful, courteous and efficient manner.
- To ensure that all future procedures / appointments are given to the correct personnel to be recorded.
- Any other duties which may be required by the Office Manager to ensure the smooth efficient running of the Unit / Directorate. Such as supporting the Appointment office when necessary, contacting patients to gain specific information prior to their appointments.
- To arrange patient transport as necessary.
- Attend any training courses required to update knowledge and keep abreast of any developments, i.e. Fire, Manual Handling, Customer Care, Resuscitation and PAS training.
Please see the attached job description for full details
Job description
Job responsibilities
- Update the Patient Administration System (PAS) in line with the Trust's policies and procedures on real time data collection and confidentiality.
- To deal with queries and telephone enquiries in a helpful, courteous and efficient manner.
- To ensure that all future procedures / appointments are given to the correct personnel to be recorded.
- Any other duties which may be required by the Office Manager to ensure the smooth efficient running of the Unit / Directorate. Such as supporting the Appointment office when necessary, contacting patients to gain specific information prior to their appointments.
- To arrange patient transport as necessary.
- Attend any training courses required to update knowledge and keep abreast of any developments, i.e. Fire, Manual Handling, Customer Care, Resuscitation and PAS training.
Please see the attached job description for full details
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
Experience
Essential
- Previous clerical work including data input
- Experience in NHS or customer service organisation
Skills
Essential
- Good communication and interpersonal skills
- IT skills - accurate data input
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
Experience
Essential
- Previous clerical work including data input
- Experience in NHS or customer service organisation
Skills
Essential
- Good communication and interpersonal skills
- IT skills - accurate data input
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
