Job summary
An exciting opportunity has arisen as the Assistant Admin Manager within the Health Records department at the Norfolk & Norwich University Hospital NHS Foundation Trust.
The Health Records Department is based across two sites with the Assistant Admin Manager being based between the hospital site and Rouen Road. The Assistant Admin Manager will play a vital part in supporting the Health Records Management Team by providing a comprehensive administration service and service coordination throughout the department.
Interview Date: 10th June 2024
Main duties of the job
You will take responsibility for providing an efficient and effective administrative service across the department by assisting the Health Records Management Team with all administrative related tasks including the day to day management of staff and monitoring of workloads, managing sickness and absences, completion of PDPs and administration of Health Roster.
- To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
- To ensure there are adequate clerical staff within the Department. This will include organising rosters and approving annual leave when necessary
- Supporting the Health Records Management Team with the day to day management of the A&C staff, including overseeing of workloads and implementing effective working practices to ensure that performance and quality targets are met and the service is delivered to the agreed standards and developed to meet future requirements.
- To identify the applicant's information requirements, interrogate the digital records and to determine which health care professionals need to be approached for permissions to be granted.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
The following skills and experience will be required and are essential for the successful candidates:
- To ensure there are adequate clerical staff within the Department. This will include organising rosters and approving annual leave when necessary.
- Supporting the Health Records Operations Manager in recruitment and retention of staff
- Supporting the Health Records Operations Manager to manage sickness and absence in line with Trust policies.
- Supporting the Health Records Operations Manager in ensuring Personal Development Plans for staff within the Department are undertaken, including the identification of training needs and arranging appropriate training for staff in line with the Trusts training plans
- Engage with and actively participate in the appraisal process for members of the Health Records Department.
- Supporting the Health Records Operations Manager with the day to day management of the A&C staff, including overseeing of workloads and implementing effective working practices to ensure that performance and quality targets are met and the service is delivered to the agreed standards and developed to meet future requirements
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
The following skills and experience will be required and are essential for the successful candidates:
- To ensure there are adequate clerical staff within the Department. This will include organising rosters and approving annual leave when necessary.
- Supporting the Health Records Operations Manager in recruitment and retention of staff
- Supporting the Health Records Operations Manager to manage sickness and absence in line with Trust policies.
- Supporting the Health Records Operations Manager in ensuring Personal Development Plans for staff within the Department are undertaken, including the identification of training needs and arranging appropriate training for staff in line with the Trusts training plans
- Engage with and actively participate in the appraisal process for members of the Health Records Department.
- Supporting the Health Records Operations Manager with the day to day management of the A&C staff, including overseeing of workloads and implementing effective working practices to ensure that performance and quality targets are met and the service is delivered to the agreed standards and developed to meet future requirements
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- Good standard of general education (minimum GCSE level or equivalent)
- Good knowledge of MS Office applications including Word, Excel and Outlook
Experience
Essential
- Significant NHS administrative experience or significant general administrative experience
Desirable
- Previous supervisory experience (ideally in a hospital environment)
Skills
Essential
- Excellent written and verbal communication skills and ability to communicate at all levels
- Excellent interpersonal skills
- Strong proven administrative and organisational skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Ability to lead, motivate and encourage others in a team and handle staff issues with a firm but tactful approach
Person Specification
Qualifications
Essential
- Good standard of general education (minimum GCSE level or equivalent)
- Good knowledge of MS Office applications including Word, Excel and Outlook
Experience
Essential
- Significant NHS administrative experience or significant general administrative experience
Desirable
- Previous supervisory experience (ideally in a hospital environment)
Skills
Essential
- Excellent written and verbal communication skills and ability to communicate at all levels
- Excellent interpersonal skills
- Strong proven administrative and organisational skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Ability to lead, motivate and encourage others in a team and handle staff issues with a firm but tactful approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
