Job summary
*This is a fixed term contract for 14 months* We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to help!
We are very proud of our Apprentice success rates, with 92% of Apprentices successfully obtaining a substantive post within the Trust at the end of their Apprenticeship contract, and 98% of Apprentices having further plans in place following their Apprenticeship e.g. going on to further education, joining the NNUH staff bank or obtaining employment at another organisation.
Gastroenterology Department is a busy and interesting work environment, based in the Quadram Institute. The unit is a centre of excellence providing a variety of endoscopy procedures both diagnostic and therapeutic to a population of 750,000 people.
We have an exciting opportunity for an Apprentice Receptionist to join our established Reception Team.
Apprenticeship Eligibility Criteria:
All applicants must be:
- Aged 16+
- Resident in the UK/EEA for the last three consecutive years
- Must not have a qualification in a similar subject at the same level or above
- Must not be in any form of formal government-funded education upon the start of their apprenticeship
Qualifications and Skills Required:
- Good general standard of education
- 4 GCSE's at Grade D/3 or above (or equivalent) subject to the job specification
- Good standard of literacy and numeracy
- Good communication and interpersonal skills
- Good IT skills
Full time: 37.5 hours per week
Main duties of the job
The post holder will provide a high-quality reception and support service within the Outpatients Department, and as such, will need to be able to communicate well with patients and their relatives, the general public and a wide range of multi-professional staff, internal and external to the Trust.
In order to provide a support service to the technical staff, a versatile approach is essential and the ability to cope with a large number of different tasks simultaneously is a prerequisite of this post.
To input code onto PAS for all RTT, HRG and local procedures.
The receptionist is responsible for ensuring the correct and timely input of patient information onto the Patient Administration System (PAS), observing the rules of 'real time data entry'. All aspects of this role should be carried out in line with the Trust Policies and Procedures on data collection and confidentiality. Confidentiality in all matters is of the utmost importance.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
We take PRIDE in our work for the NNUH and hope that in your application you will show us how you take PRIDE in your work too.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- To provide a support service to the technical, secretarial, medical and nursing staff of the Department
- To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
- To provide support to medical secretaries with admin duties, phones, referrals, photocopying etc.
- To deal with patients and external and internal staff enquiries in person or via telephone, email, in a courteous and confidential manner and provide assistance as required.
- To ensure patient safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
- To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
- To ensure appointment lists are maintained and prepared in readiness for clinical work.
- To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
- To maintain a record of the transfer of notes to and from the department.
- To liaise with secretaries and other departments within the Trust as necessary to ensure case notes, x-rays, and referrals are available for every patient attending an out-patient clinic. Liaise with external stakeholders to obtain referrals if necessary.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
- To provide a support service to the technical, secretarial, medical and nursing staff of the Department
- To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
- To provide support to medical secretaries with admin duties, phones, referrals, photocopying etc.
- To deal with patients and external and internal staff enquiries in person or via telephone, email, in a courteous and confidential manner and provide assistance as required.
- To ensure patient safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
- To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
- To ensure appointment lists are maintained and prepared in readiness for clinical work.
- To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
- To maintain a record of the transfer of notes to and from the department.
- To liaise with secretaries and other departments within the Trust as necessary to ensure case notes, x-rays, and referrals are available for every patient attending an out-patient clinic. Liaise with external stakeholders to obtain referrals if necessary.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- 4 GCSEs at D/3 or above or equivalent (to include English and Mathematics)
Experience
Desirable
- Previous clerical work including data input Experience in NHS or customer service organisation
Skills
Essential
- Good communication and interpersonal skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- 4 GCSEs at D/3 or above or equivalent (to include English and Mathematics)
Experience
Desirable
- Previous clerical work including data input Experience in NHS or customer service organisation
Skills
Essential
- Good communication and interpersonal skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
