Job summary
The HR Operations team at the Norfolk and Norwich University Hospitals NHS Foundation Trust provides a centralised HR service, which offers support, guidance and advice to all managers and staff.
Our PRIDE values guide everything we do and supports our vision of 'the best care for every patient'. Providing HR support to our colleagues to help the hospital deliver the best care for every patient is a rewarding experience.
The HR Assistant role involves working as a key member of our very friendly and supportive Central HR Operations Team, providing administrative support to the HR Secretary, HR Operations and Business Partner Teams. This role will provide valuable experience working within a busy HR department.
Full time: 37.5 hours per week
Interview date: 9th May 2024
Main duties of the job
We are looking for an enthusiastic and proactive colleague who shares our values to join our team.
You will be an experienced administrator, have a professional, customer-centered approach and be a confident communicator with excellent interpersonal skills. The HR team handle a high volume of enquiries and you will demonstrate initiative and the ability to prioritise your workload effectively.
The main responsibilities involve answering a range of calls and email enquiries from managers and staff to the HR Support Desk and responding to these in line with our organisational policies. You will also have responsibility for the administration of processes relating to job evaluation and attendance to ensure a timely service to managers across the hospital. Other tasks include the provision of employment references, typing notes from meetings and a range of ad hoc tasks and project support.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Communicate information to a wide range of staff and managers at all levels of the organisation through the answering of telephone and email enquiries e.g. signposting managers and staff to relevant policy information in relation to terms and conditions of employment.
- Support the Central HR Operations Team through participating in the HR Support Desk roster. This involves answering queries in relation to employment matters from both managers and employees (and some external customers) by email/electronic media and telephone.
- Prepare letters, policies and notes of meetings to communicate a variety of issues including those of a sensitive and complex nature, e.g. redeployment, sickness, personal staff matters.
- Provide administrative support to ensure timely information is available to managers across a range of HR matters, e.g. sickness absence, job evaluation and employee casework as required.
- Provide full administrative support for the job evaluation process, ensuring accurate records are maintained of roles requiring review, their allocation to progress this, the arranging of job panels as required and communication of outcomes. Participate in job evaluation as a panel member.
- Prepare reports and access confidential personnel and payroll data systems in accordance with departmental and Trust Policies. Provide general administrative support by way of note taking, dealing with incoming post, provision of employment references and other ad hoc administration support to the HR team.
Job description
Job responsibilities
- Communicate information to a wide range of staff and managers at all levels of the organisation through the answering of telephone and email enquiries e.g. signposting managers and staff to relevant policy information in relation to terms and conditions of employment.
- Support the Central HR Operations Team through participating in the HR Support Desk roster. This involves answering queries in relation to employment matters from both managers and employees (and some external customers) by email/electronic media and telephone.
- Prepare letters, policies and notes of meetings to communicate a variety of issues including those of a sensitive and complex nature, e.g. redeployment, sickness, personal staff matters.
- Provide administrative support to ensure timely information is available to managers across a range of HR matters, e.g. sickness absence, job evaluation and employee casework as required.
- Provide full administrative support for the job evaluation process, ensuring accurate records are maintained of roles requiring review, their allocation to progress this, the arranging of job panels as required and communication of outcomes. Participate in job evaluation as a panel member.
- Prepare reports and access confidential personnel and payroll data systems in accordance with departmental and Trust Policies. Provide general administrative support by way of note taking, dealing with incoming post, provision of employment references and other ad hoc administration support to the HR team.
Person Specification
Qualifications
Essential
- NVQ Level 3 in Administration or equivalent level of qualification or administrative experience.
Experience
Essential
- Significant experience of undertaking administrative practices in an office environment
- General knowledge of HR Practices, some demonstrable experience of delivering HR admin against HR policies and procedures
- Significant experience of using electronic systems to manage and manipulate data (MS Office and others)
Attiude & Aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- NVQ Level 3 in Administration or equivalent level of qualification or administrative experience.
Experience
Essential
- Significant experience of undertaking administrative practices in an office environment
- General knowledge of HR Practices, some demonstrable experience of delivering HR admin against HR policies and procedures
- Significant experience of using electronic systems to manage and manipulate data (MS Office and others)
Attiude & Aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
