Receptionist - Dermatology

Norfolk and Norwich University Hospital

This job is now closed

Job summary

The Surgical Division is a busy working environment, and the post holder will provide a high quality reception and support service within the Dermatology Outpatients Department, and as such, will need to be able to communicate well with patients and their relatives, the general public and a wide range of multi-professional staff, internal and external to the Trust.

In order to provide a support service to the technical staff, a versatile approach is essential and the ability to cope with a large number of different tasks simultaneously is a prerequisite of this post.

Main duties of the job

You will provide a support service to the technical, secretarial, medical and nursing staff of the Department.

You will carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and coordinating the various clinics within the department.

You will also deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours
Fast Track Staff Physiotherapy Service
Multi Faith prayer room
Discounted gym memberships
Excellent pension scheme and annual leave entitlement
Wagestream - access up to 40% of your pay as you earn it
Free Park & Ride service direct to NNUH site
Free 24-hours confidential counselling support
On-site Nursery
On-site cafes offering staff discounts
Support in career development
Flexible staff bank
Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Date posted

18 March 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

234-23-S2005-A

Job locations

Norfolk and Norwich University Hospital

Norwich

NR4 7UY

Job description

Job responsibilities

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Job description

Job responsibilities

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Person Specification

Qualifications

Essential

Good general standard of literacy and numeracy

Experience

Essential

Previous clerical work including data input
Experience in NHS or customer service organisation

Skills

Essential

Good communication and interpersonal skills
IT skills - accurate data input

Attitude, aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Person Specification

Qualifications

Essential

Good general standard of literacy and numeracy

Experience

Essential

Previous clerical work including data input
Experience in NHS or customer service organisation

Skills

Essential

Good communication and interpersonal skills
IT skills - accurate data input

Attitude, aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information