Job summary
The Voluntary Services teams at the Norfolk and Norwich University Hospital work with hundreds of amazing people who generously gift their time to support our staff, our patients, and their families.
Our volunteer programs are aligned to the strategies and operational objectives of the organisation but provide a unique non-clinical holistic dimension to hospital life which truly enhances the experience of all concerned.
Volunteering is fun... and so is working within our small friendly teams, so if you have a good sense of humour and a passion for working together to make a difference, we'd love to welcome you into our volunteering family.
The post would potentially provide a fantastic opportunity for a member of staff wanting to develop project and people management skills.
Full time: 37.5 hours (job share available)
Interview date: 7th March 2024
Main duties of the job
As the successful post holder you will:
- co design and coproduce volunteer projects to support patients, their families and our hard-working staff across all outpatient areas at the Norfolk and Norwich University Hospital and offsite properties.
- be responsible for implementing, recruiting, managing and supervising volunteer teams to deliver the desired project outcomes.
- conduct mandatory training and bespoke project specific training, e.g. customer service, digital programmes, data collection & analysis and wheelchair pushing for which you will provide ongoing mentoring and dedicated day to day supervision.
- align the volunteer programme to the key objectives of the organisation and report into the patient experience and engagement board.
Working with volunteers who provide an holistic dimension to hospital life is fun and full filling.
Contributing to cost savings for your local hospitals is impactful and rewarding.
You will be providing volunteers who have time to chat and alleviate patient concerns which makes a huge difference to our patients and their families.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Work collaboratively with the Voluntary Services Manager, clinic leads, operational service leads, admin managers, allied health professionals and offsite service managers to co-ordinate the full implementation of a volunteer investment plan which ensures that all appropriate outpatients are referred to the Volunteer team for holistic and practical support whilst visiting the hospital.
- Contribute to the development and implementation of a strategy for volunteering which promotes and supports the inclusion of volunteer involvement for outpatients and support for visitors in clinical areas.
- Align the volunteer programme to the Trusts key objectives and best practice around hospital acquired deconditioning and dementia support.
- Work closely with all project stakeholders (clinical, nursing, medical, administrative staff, suppliers and partners) to encourage and support service charge and ensure buy-in throughout the project stages.
- Support the design, measurement and delivery of project benefits, justification and progress to all key stakeholders and maintain a comprehensive system for monitoring action plans, checking timescales and preparing reports for committees as required.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
- Work collaboratively with the Voluntary Services Manager, clinic leads, operational service leads, admin managers, allied health professionals and offsite service managers to co-ordinate the full implementation of a volunteer investment plan which ensures that all appropriate outpatients are referred to the Volunteer team for holistic and practical support whilst visiting the hospital.
- Contribute to the development and implementation of a strategy for volunteering which promotes and supports the inclusion of volunteer involvement for outpatients and support for visitors in clinical areas.
- Align the volunteer programme to the Trusts key objectives and best practice around hospital acquired deconditioning and dementia support.
- Work closely with all project stakeholders (clinical, nursing, medical, administrative staff, suppliers and partners) to encourage and support service charge and ensure buy-in throughout the project stages.
- Support the design, measurement and delivery of project benefits, justification and progress to all key stakeholders and maintain a comprehensive system for monitoring action plans, checking timescales and preparing reports for committees as required.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- Education to Degree level or equivalent relevant experience.
- Specialist knowledge in people management or able to demonstrate equivalent experience and ability to operate at this level
Desirable
- Knowledge of hospital related care and older peoples hospital related care acquired through study, or experience
Experience
Essential
- Good knowledge of human resources, people management and recruitment policies to include public and voluntary sector.
- Experience of administrative procedures, project management and information analysis.
- Experience of working within the voluntary sector
Attitude & Aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrate understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Education to Degree level or equivalent relevant experience.
- Specialist knowledge in people management or able to demonstrate equivalent experience and ability to operate at this level
Desirable
- Knowledge of hospital related care and older peoples hospital related care acquired through study, or experience
Experience
Essential
- Good knowledge of human resources, people management and recruitment policies to include public and voluntary sector.
- Experience of administrative procedures, project management and information analysis.
- Experience of working within the voluntary sector
Attitude & Aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrate understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
