Job summary
*This is a fixed term contract for 14 months* We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to help!
We are very proud of our Apprentice success rates, with 92% of Apprentices successfully obtaining a substantive post within the Trust at the end of their Apprenticeship contract, and 98% of Apprentices having further plans in place following their Apprenticeship e.g. going on to further education, joining the NNUH staff bank or obtaining employment at another organisation.
Do you truly want to make a difference? Want to kickstart your career and further your education? Then we are just the place for you! The Respiratory Department are very excited to have the opportunity to advertise for an Apprentice Secretary and we want to hear from YOU!
Apprenticeship Eligibility Criteria:
All applicants must be:
- Aged 16+
- Resident in the UK/EEA for the last three consecutive years
- Must not have a qualification in a similar subject at the same level or above
- Must not be in any form of formal government-funded education upon the start of their apprenticeship
Qualifications and Skills Required:
- Good general standard of education
- 4 GCSE's at Grade D/3 or above (or equivalent) subject to the job specification
- Good standard of literacy and numeracy
- Good communication and interpersonal skills
- Good IT skills
Full time: 37.5 hours per week
Interview date TBC
Main duties of the job
Who we're looking for?
We are looking for a caring and motivated Apprentice Secretary to be a member of a truly collaborative and hardworking team to provide administrative support to our busy department. Key roles will include but not limited to; typing letters to patients/GP's using Dictate IT (SWIFT) and the Electronic Document Template (EDT), assist in maintaining patient investigation databases, checking patient discharge letters electronically, answering telephones and dealing with queries efficiently, assisting clinicians with ad-hoc queries, booking of outpatient clinic appointments and assisting in the day-to-day running of the department secretary's office.
What We Offer?
- Entrance to not just a job but a career that makes a difference to Norfolk.
- Opportunities to further your education and branch out within the Trust or the wider NHS.
- Collaborative working approach means that the team is responsible, not just one person.
- Opportunity to network across NNUH Trust, working with people from all walks of life in Norwich.
- Comprehensive induction to make sure you can hit the ground running.
- Dedicated ongoing support from our award-winning Apprenticeship team.
- Flexible working options allowing you dedicated time to work on your studies.
We would love for you to join us. You are the future of the NNUH. What are you waiting for? - apply now!
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Deal efficiently and effectively with direct and indirect (i.e. telephone) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
- Assist patients and their carers by arranging translation/interpretation facilities via INTRAN.
- Attend to all communications, for example, emails, faxes, investigation results on a daily basis
- Accurately transcribe all correspondence by touch typing from audio dictation using knowledge of medical terminology. Generate routine and non-routine correspondence independently.
- Make Outpatient appointments in response to urgent referrals and AMU referrals, overbooking clinics as necessary.
- Obtain patients case notes and test results as necessary. Contribute to the accurate maintenance of same by incorporating results, correspondence etc. as specified by Trust Policy.
- Frequent bending, lifting and transportation of heavy, bulky case notes (average weight of clinic notes handled is 17 kilos, excluding the weight of the trolley) throughout the day.
- Provide accurate and confidential information to assist with continued data entry, strictly adherent to Caldicott and Data Protection Act and retrieval of patient information via the PAS, RIS, ICE and other departmental computer software programmes.
- Register new patients and create a new set of patient notes as required.
- Assist in audit work as required by Consultant and Medical Staff.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
- Deal efficiently and effectively with direct and indirect (i.e. telephone) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
- Assist patients and their carers by arranging translation/interpretation facilities via INTRAN.
- Attend to all communications, for example, emails, faxes, investigation results on a daily basis
- Accurately transcribe all correspondence by touch typing from audio dictation using knowledge of medical terminology. Generate routine and non-routine correspondence independently.
- Make Outpatient appointments in response to urgent referrals and AMU referrals, overbooking clinics as necessary.
- Obtain patients case notes and test results as necessary. Contribute to the accurate maintenance of same by incorporating results, correspondence etc. as specified by Trust Policy.
- Frequent bending, lifting and transportation of heavy, bulky case notes (average weight of clinic notes handled is 17 kilos, excluding the weight of the trolley) throughout the day.
- Provide accurate and confidential information to assist with continued data entry, strictly adherent to Caldicott and Data Protection Act and retrieval of patient information via the PAS, RIS, ICE and other departmental computer software programmes.
- Register new patients and create a new set of patient notes as required.
- Assist in audit work as required by Consultant and Medical Staff.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- 4 GCSEs at D/3 or above to include English and Mathematics
- Ensure attendance at Mandatory Training Sessions
- Must be willing to undertake and complete the Customer Service Practitioner Level 2 Apprenticeship Standard within the 14-month fixed term contract
Experience
Desirable
- Experience of working in a team
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity, and Inclusion
Person Specification
Qualifications
Essential
- 4 GCSEs at D/3 or above to include English and Mathematics
- Ensure attendance at Mandatory Training Sessions
- Must be willing to undertake and complete the Customer Service Practitioner Level 2 Apprenticeship Standard within the 14-month fixed term contract
Experience
Desirable
- Experience of working in a team
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity, and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
