Job summary
12 month fixed term contract/ secondment opportunity
The Voluntary Services teams at the Norfolk and Norwich University Hospital and the Queen Elizabeth Hospital (Kings Lynn) work with hundreds of amazing people who generously gift their time to support our staff, our patients, and their families.
Our volunteer programs are aligned to the strategies and operational objectives of the organisations but provide a unique non-clinical holistic dimension to hospital life which truly enhances the experience of all concerned.
Volunteering is fun... and so is working within our small friendly teams, so if you have a good sense of humour and a passion for working together to make a difference, we'd love to welcome you into our volunteering family.
The post is initially funded for one year and will be predominantly based at the NNUH but with a requirement to work across both sites.
If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
Full time/job share, full time hours: 37.5 hrs pw.
Interview date: 6th March 2024
Main duties of the job
As the successful post holder , you will co-design and co-produce a volunteer telephone project to support patients awaiting diagnostic radiology appointments to:
- Ensure that patients are better prepared for their appointment and barriers to attendance are addressed
- Reduce non-attendance and on the day cancellations among patients with upcoming appointments and the associated costs
- Support better productivity for staff (particularly those involved with bookings and rotas)
You will be responsible for:
- implementing, recruiting, managing and supervising volunteer teams to deliver the desired project outcomes.
- conducting mandatory training and bespoke project specific training, for which you will provide ongoing mentoring and dedicated day to day supervision.
- aligning the volunteer programme to the key objectives of both organisations and report into the patient experience and engagement board and the Norfolk and Waveney ICB.
This post is funded by the N&W ICB for one year so there is a need for the post holder to collect analytical data to support a continuing business case for permanent finding.
You will be:
- working with volunteers who provide a holistic dimension to hospital activity which is fun and full filling.
- contributing to cost savings for your local hospitals is impactful and rewarding.
- providing volunteers who have time to chat and alleviate patient concerns makes a huge difference to our patients and their families.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Work collaboratively with the Voluntary Services Managers, the Radiology Teams and the bookings teams to co-ordinate the full implementation of a volunteer investment plan which ensures that all eligible patients are called prior to their diagnostic radiology appointment.
- Contribute to the development and implementation of radiology strategies which promotes and supports the inclusion of volunteers.
- Align the volunteer programme to address barriers to accessing appointments to relieve DNAs (e.g. transport, gender preference, translator requirements, awareness of appointment options)
- Work closely with all project stakeholders (clinical, nursing, medical, administrative staff and partners) to encourage and support service change and ensure buy-in throughout the project stages.
- Support the design, measurement and delivery of project benefits, justification and progress to all key stakeholders and maintain a comprehensive system for monitoring action plans, checking timescales and preparing reports for committees as required.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
- Work collaboratively with the Voluntary Services Managers, the Radiology Teams and the bookings teams to co-ordinate the full implementation of a volunteer investment plan which ensures that all eligible patients are called prior to their diagnostic radiology appointment.
- Contribute to the development and implementation of radiology strategies which promotes and supports the inclusion of volunteers.
- Align the volunteer programme to address barriers to accessing appointments to relieve DNAs (e.g. transport, gender preference, translator requirements, awareness of appointment options)
- Work closely with all project stakeholders (clinical, nursing, medical, administrative staff and partners) to encourage and support service change and ensure buy-in throughout the project stages.
- Support the design, measurement and delivery of project benefits, justification and progress to all key stakeholders and maintain a comprehensive system for monitoring action plans, checking timescales and preparing reports for committees as required.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- Education to Degree level or equivalent relevant experience.
Experience
Essential
- Good knowledge of human resources, people management and recruitment policies to include public and voluntary sector.
- Experience of administrative procedures, project management and information analysis.
- Experience of working within the voluntary sector
- Demonstrates respect for equality and inclusion and an understanding for varying health factors.
Attitude & Aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Education to Degree level or equivalent relevant experience.
Experience
Essential
- Good knowledge of human resources, people management and recruitment policies to include public and voluntary sector.
- Experience of administrative procedures, project management and information analysis.
- Experience of working within the voluntary sector
- Demonstrates respect for equality and inclusion and an understanding for varying health factors.
Attitude & Aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
