Telephonist
This job is now closed
Job summary
To provide a 24/7 communication service for internal and external callers in a directory, directional and advisory matters and provide non-clinical advice to patients, staff and relatives.
To support the delivery of a high quality, safe and compassionate care service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence.
Main duties of the job
- To answer and deal with incoming calls to the agreed specified service
- To deal with internal calls from staff, visitors and patients which includes internal and external directory enquiries, directional and advisory matters and provide non- clinical advice to patient's staff and relatives.
- To receive emergency calls and take appropriate action in relation to cardiac arrests, fire alarms, helicopter landings, major incident etc.
- To report Switchboard related problems to the Switchboard Manager or Senior Telephonist on duty.
- To provide holiday cover and sickness relief for other operators
- To provide the IT helpdesk with an out of hours fault reporting service and pass on the appropriate personnel
- To be able to work on own initiative and be confident in working as an individual at night evenings and weekends.
- To undertake other clerical duties and accurately write and change rotas when required.
- To be calm under pressure when exposed to emotional and distressing circumstances and placate and guide confused and angry callers.
- Have the ability to sit in a restricted position for long periods of time and use capital VDU equipment
- Standard keyboard skills.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Details
Date posted
08 February 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
234-23-C2991
Job locations
Norfolk and Norwich University Hospital
Norwich
NR4 7UY
Employer details
Employer name
Norfolk and Norwich University Hospital
Address
Norfolk and Norwich University Hospital
Norwich
NR4 7UY
Employer's website
https://teamnnuh.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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