Job summary
This post is working as part of the Neurosciences Team within the Medicine Division at NNUH.
You willwork as part of our reception as team leader, whilst liaising with the wider administrative and clinical teams, ensuring a positive experience for our patients attending clinics.
You will also have the responsibility of managing annual leave, sickness recording and appraisals of your team, working closely with the management team.
Full time: 37.5 hours per week
Interview date: 16th February 2024
Main duties of the job
The post holder's main responsibilities are to provide an efficient and effective Reception and Ward desk service for Neurology, Medical Division.
This includes dealing with telephone enquiries, supporting with booking appointments within the Trust's 18 weeks referral to treatment guidelines, organising patient's notes in order to ensure our clinics run smoothly, photocopying, filing and general office duties.
Key to this role is the leadership of our Reception team, being responsible for the day to day operational management of the rostering, reception areas and the reception teams.
To support the Admin Manager with the development and review of policies and systems for the management of reception duties.
To communicate responsibly and effectively with all staff, patients and visitors. To use information gathered in a professional manner ensuring patient confidentiality in line with the Trust Code of Conduct.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- To manage an allocated workload efficiently and effectively with regard to priorities and use of time
- To be responsible for the administration of the PAS patient booking system, taking into account Trust/National waiting targets and patient choice requirements
- To be responsible for ensuring patients arriving for their appointments are received in a courteous and sensitive manner, ensuring any special needs taken into consideration e.g. wheelchair users, transport patients etc.
- To be responsible for ensuring enquiries received over the telephone or face to face are dealt with in a calm, friendly and professional manner
- To arrange follow-up medical appointments and change appointments at the patients request on the hospital information systems
- To be responsible for ensuring up to date patient information is maintained on all systems
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
- To manage an allocated workload efficiently and effectively with regard to priorities and use of time
- To be responsible for the administration of the PAS patient booking system, taking into account Trust/National waiting targets and patient choice requirements
- To be responsible for ensuring patients arriving for their appointments are received in a courteous and sensitive manner, ensuring any special needs taken into consideration e.g. wheelchair users, transport patients etc.
- To be responsible for ensuring enquiries received over the telephone or face to face are dealt with in a calm, friendly and professional manner
- To arrange follow-up medical appointments and change appointments at the patients request on the hospital information systems
- To be responsible for ensuring up to date patient information is maintained on all systems
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- Good standard of literacy and numeracy
Skills
Essential
- Excellent communication skills
- Maintain confidentiality at all times
- Supervisory experience
Experience
Essential
- Significant experience in a reception setting
- Knowledge of hospital information system (PAS)
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Ability to work as part of a team
Person Specification
Qualifications
Essential
- Good standard of literacy and numeracy
Skills
Essential
- Excellent communication skills
- Maintain confidentiality at all times
- Supervisory experience
Experience
Essential
- Significant experience in a reception setting
- Knowledge of hospital information system (PAS)
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Ability to work as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
