Job summary
Fixed term contract/secondment opportunity for 12 months
The NNUH Cancer Services team are proud to be working in partnership with Macmillan and the Norfolk & Waveney STP to deliver a Cancer Care Navigator Service
As a Cancer Care Navigator you will be uniquely positioned to promote self-management and provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life. A key aspect of the role involves daily and direct (e.g. face to face and telephone) communication with patients, relatives, carers, and other health and social care professionals.
You will be undertaking Holistic Needs Assessments and care planning following a patient's cancer diagnosis. Following this you will be signposting to support and referring to appropriate services, as well as offering emotional support. The information and nature of communication is sensitive. Communication in this context requires a high degree of empathy, understanding, diplomacy, confidentially and integrity.
If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
Interview Date: 15th January 2024
Main duties of the job
The role offers the opportunity to work in different locations and develop different styles of care. You will be expected to provide telephone support from the office at Rouen Road and deliver face to face support from the Information and Support Centres at the NNUH or Cromer Hospitals. You will also be required to support with the running of health and wellbeing events, internally and externally
You will provide support for the person living with cancer so that they access the right help at the right time, providing a seamless experience of care. Checking that the person can self- manage and provide a flexible and personalised response to any changes needed. You will help people living with cancer to access referrals and/or signposting to local supportive services that can meet an individual's range of personal needs.
You will have the opportunity to work within an exciting and dynamic team to help build the Patient Cancer Information and Support services within the NNUH trust to provide the right information, at the right time for each cancer patient to ensure individual needs are met.
Informal visits to the Cancer Care Navigator team or the Macmillan Information Pod or the North Norfolk Macmillan Information Centre (Cromer Hospital) are welcomed and encouraged prior to interview.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
The following skills and experience will be required and are essential for the successful candidates:
- Throughout the person living with cancers journey from diagnosis, to living with and beyond, the Macmillan Cancer Navigator will direct the person and family to relevant Macmillan information resources and to other organisations information resources to meet their information needs. Support people to access local appropriate information and sign-posting to a range of support services, an approach which helps people to self- manage where appropriate.
- Following cancer diagnosis, ensure every patient detail is added to the project database, to enable the support of all patients from the start of their cancer journey. Record all patient contacts with Somerset Cancer Registry
- Provide support both via the telephone and in the Cancer Information Services in Cromer and NNUH. Travel to these locations is required.
- Advise patients on individual self-care management principles and provide consistent planned aftercare to reinforce and further promote this information.
- To maintain confidentiality at all times and work within the Trusts policies and procedures.
- To be responsible for complying with Trust Infection Control policies and clinical guidelines.
- To prepare and actively participate in Trusts annual Performance Development Review process and progress reviews.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
The following skills and experience will be required and are essential for the successful candidates:
- Throughout the person living with cancers journey from diagnosis, to living with and beyond, the Macmillan Cancer Navigator will direct the person and family to relevant Macmillan information resources and to other organisations information resources to meet their information needs. Support people to access local appropriate information and sign-posting to a range of support services, an approach which helps people to self- manage where appropriate.
- Following cancer diagnosis, ensure every patient detail is added to the project database, to enable the support of all patients from the start of their cancer journey. Record all patient contacts with Somerset Cancer Registry
- Provide support both via the telephone and in the Cancer Information Services in Cromer and NNUH. Travel to these locations is required.
- Advise patients on individual self-care management principles and provide consistent planned aftercare to reinforce and further promote this information.
- To maintain confidentiality at all times and work within the Trusts policies and procedures.
- To be responsible for complying with Trust Infection Control policies and clinical guidelines.
- To prepare and actively participate in Trusts annual Performance Development Review process and progress reviews.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- NVQ in Care / Health and Social Care Level 3 or NVQ Level 3 in Business Administration or equivalent experience.
- GCSE or 'O' level Maths & English grade C or above or Level 2 Adult Literacy & Numeracy qualification or equivalent
Desirable
Experience
Essential
- Currently employed as a Health Care Assistant or previous significant experience as a Health Care Assistant or equivalent
- Knowledge of the NHS, Social care and/or Macmillan services
- Excellent verbal, telephone and written communication skills
Skills
Essential
- Able to work on own initiative and within a team
Attitude, aptitude
Essential
- Attention to accuracy and detail
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- NVQ in Care / Health and Social Care Level 3 or NVQ Level 3 in Business Administration or equivalent experience.
- GCSE or 'O' level Maths & English grade C or above or Level 2 Adult Literacy & Numeracy qualification or equivalent
Desirable
Experience
Essential
- Currently employed as a Health Care Assistant or previous significant experience as a Health Care Assistant or equivalent
- Knowledge of the NHS, Social care and/or Macmillan services
- Excellent verbal, telephone and written communication skills
Skills
Essential
- Able to work on own initiative and within a team
Attitude, aptitude
Essential
- Attention to accuracy and detail
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
