Job summary
The HR Operations team at the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), provides a centralised HR support and advice service covering a full spectrum of HR and employment matters across all divisions. The team also offers a duty officer service which provides guidance to all managers and staff, responding to a range of queries from simple enquiries to complex projects.
Our PRIDE values support our vision and guide the behaviour of everything we do, and none of what we do at would be possible without the skills, talent, care and compassion of over 10,000 colleagues who deserve the very best experience working at one of the biggest employers in the county.
We are proud to provide an HR service that supports staff to deliver exemplary care for every patient. If this inspires you and you share our values, we really want you to join our team.
Main duties of the job
We are looking for an enthusiastic HR Advisor with a broad range of HR experience who shares our passion for delivering outstanding services.
The HR Advisor role involves independently providing HR advice on all HR-related matters through interpretation of employment law, policy and best practice on a range of employee relations matters to all levels of staff and managers, in line with our organisational values.
HR Advisors manage a caseload and work collaboratively with managers and functions within NNUH, to deliver the best possible people management outcomes. HR Advisors support managers to improve management capability through access to HR tools and enable them to enrich the employee experience.
You will role model our PRIDE values and promote 'Know Your Staff', our compassionate approach to people management, and champion our commitment to a restorative just and learning culture.
You will be highly professional, with a customer-centered approach, and a confident communicator with excellent interpersonal skills, sound judgement, initiative and problem-solving skills. You will be expected to demonstrate resilience and have the ability to thrive in a busy environment, prioritising competing demands and delivering positive outcomes for what will be a complex and challenging workload.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Communicate complex and contentious information to a wide range of managers and staff at all levels of the organisation, e.g. explaining Terms and Conditions, advising on misconduct, Dignity at Work and performance issues, Right to Work in the UK queries, attendance management and organisational change.
- Autonomously manage individual cases adhering to Trust and HR policies and legislation. Interpret and analyse individual rights and responsibilities which fall outside the parameters of Trust policies and require the interpretation and application of employment law.
- The post holder will assess the risks, legal and moral implications and financial impact when making decisions regarding casework, e.g. misconduct matters and termination of employment contracts, and advise these to the manager where it is necessary to act outside of these parameters.
- Advise managers on the procedural or legal implications of their decisions at any meetings where there are concerns raised by or about staff, including (but not limited to) misconduct, grievance, capability and appeal hearings, including those decisions which could result in dismissal.
- Coach, support and advise managers regarding investigation meetings and practices.
- Support managers to prepare letters and notes of meetings, to communicate complex and sensitive issues.
- Complete required logging systems in a timely manner to ensure reporting requirements are met in line with departmental and Trust guidance, and to reflect accurate HR information.
- The post holder will access confidential personnel and payroll data systems in accordance with departmental and Trust Policies, and be involved in the preparation, analysis, interpretation and reporting of appropriate Human Resources management information.
- Write and update HR policies, toolkits and management guidance for organisational wide application.
- Provide training, coaching and advice to managers on the implementation of new policies and procedures, and write and present training programmes for managers and staff. This could include presentations, workshops and formal training events based upon HR policies or ad hoc issues.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
- Communicate complex and contentious information to a wide range of managers and staff at all levels of the organisation, e.g. explaining Terms and Conditions, advising on misconduct, Dignity at Work and performance issues, Right to Work in the UK queries, attendance management and organisational change.
- Autonomously manage individual cases adhering to Trust and HR policies and legislation. Interpret and analyse individual rights and responsibilities which fall outside the parameters of Trust policies and require the interpretation and application of employment law.
- The post holder will assess the risks, legal and moral implications and financial impact when making decisions regarding casework, e.g. misconduct matters and termination of employment contracts, and advise these to the manager where it is necessary to act outside of these parameters.
- Advise managers on the procedural or legal implications of their decisions at any meetings where there are concerns raised by or about staff, including (but not limited to) misconduct, grievance, capability and appeal hearings, including those decisions which could result in dismissal.
- Coach, support and advise managers regarding investigation meetings and practices.
- Support managers to prepare letters and notes of meetings, to communicate complex and sensitive issues.
- Complete required logging systems in a timely manner to ensure reporting requirements are met in line with departmental and Trust guidance, and to reflect accurate HR information.
- The post holder will access confidential personnel and payroll data systems in accordance with departmental and Trust Policies, and be involved in the preparation, analysis, interpretation and reporting of appropriate Human Resources management information.
- Write and update HR policies, toolkits and management guidance for organisational wide application.
- Provide training, coaching and advice to managers on the implementation of new policies and procedures, and write and present training programmes for managers and staff. This could include presentations, workshops and formal training events based upon HR policies or ad hoc issues.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- CIPD Level 7 post-graduate qualification, actively working towards completion of this qualification, or equivalent experience
- Degree level qualification or equivalent experience
Experience
Essential
- Significant experience and extensive knowledge of HR practices dealing with complex Human Resources issues and cases, e.g. misconduct, grievance, and capability
Skills
Essential
- Excellent interpersonal skills, with the ability to work with staff at varying levels internally and across external organisations, and ability to establish effective working relationships with all stakeholders
- Ability to apply initiative and problem solving outside of policy guidance, and confidence to take decisions at the appropriate level
Attitude, aptitude
Essential
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Person Specification
Qualifications
Essential
- CIPD Level 7 post-graduate qualification, actively working towards completion of this qualification, or equivalent experience
- Degree level qualification or equivalent experience
Experience
Essential
- Significant experience and extensive knowledge of HR practices dealing with complex Human Resources issues and cases, e.g. misconduct, grievance, and capability
Skills
Essential
- Excellent interpersonal skills, with the ability to work with staff at varying levels internally and across external organisations, and ability to establish effective working relationships with all stakeholders
- Ability to apply initiative and problem solving outside of policy guidance, and confidence to take decisions at the appropriate level
Attitude, aptitude
Essential
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
