Job summary
Fixed term contract/ secondment opportunity until 31/03/2025
The Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUHFT) Digital Health team is responsible for the delivery of digital services across the Trust to support its clinical and administrative obligations.
Across the three acute hospitals in Norfolk and Waveney, NNUH, JPUH and QEHKL, he NNUHFT is starting one of the biggest pieces of digital transformation work we've ever undertaken - moving from paper-based patient records to electronic ones. The Electronic Patient Record (EPR) programme is currently at the beginning of a journey to transform how information about patients' health and care is stored, viewed, and used within our acute hospitals. The EPR will use cutting edge technology to create a new digital system where staff will be able to access your health and care information quickly and securely, meaning you experience quicker and better care.
We're looking to recruit a System Support Engineer on a full-time basis. The ideal candidate will be outgoing and a team player with drive and enthusiasm; someone who understands the value of providing outstanding customer service. Able to work proactively under pressure and deliver against individual and team Key Performance Indicators.
If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
Main duties of the job
As a System Support Engineer, you will be a designated specialist on desktop services. Providing excellent customer service while taking ownership of incidents.
You will be responsible for the day-to-day operational support and essential skills include excellent customer service and communication skills. The ability to priorities and work well as part of a team is also essential.
This exciting opportunity necessitates the following technical abilities:
- A high level of IT Literacy with Microsoft products - specifically Windows 10, MS Office, and Active Directory.
- The ability to troubleshoot PC, Operating System, and application related problems through to resolution.
- Knowledge of Support Packages including Service Management tools and Remote Access tools such as Representative Console (Bomgar).
While the role is based at the main hospital site, you will be expected to travel to the Trust's other sites when required for work purposes, for which transport will be provided, so a full driving license is essential.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity, and Excellence.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- To understand and comply with the policies and procedures in relation to the Registration Authority and local policies and procedures in relation to the issue and use of Smart Cards. Ensure any local policies and procedures are updated to reflect any national changes.
- To have a working knowledge of the necessary identification documentation needed to identify individuals for the purpose of issuing them with Smart Cards. To understand the importance attached to this role and the need to be consistent and assertive where necessary, if an individual does not have the correct documentation.
- To have the ability to communicate complex information to new users regarding how systems works, overcoming any potential barriers to understanding and communication, providing training where required.
- To have a working knowledge of the NHS Digital system and to be able to register new users, issue Smart Cards, (when necessary) and deal with other system queries.
- Provide procurement administration including, processing of invoices and purchase orders via the Service Desk platform, and updating of budget trackers where appropriate.
- Possess the ability to assess, resolve and refer RA and/or procurement enquiries made via the Service Desk platform, escalating where required to the appropriate Digital Health Manager.
- Working with suppliers and Digital Health stakeholders to ensure that key procurement and support processes are running efficiently and cost effectively, escalating concerns and recommending solutions to the Desktop Service Manager.
- Assist the Desktop Services Manager with the supply of digital products and services, as well as managing the procurement aspects of the Service Desk platform and Trust procurement portals.
- Assist with stock control for the Digital Health goods in container and act as an authorised signatory for small payments. Orders supplies for Digital Health and carries out day-to-day budget management duties, including administering and monitoring the procurement budget, escalating concerns to the Desktop Services Manager.
- General Desktop Services Team administration duties; organise meetings and make relevant arrangements, as well as general administrative support, including preparing letters, reports, PowerPoint and Excel documents as required.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
- To understand and comply with the policies and procedures in relation to the Registration Authority and local policies and procedures in relation to the issue and use of Smart Cards. Ensure any local policies and procedures are updated to reflect any national changes.
- To have a working knowledge of the necessary identification documentation needed to identify individuals for the purpose of issuing them with Smart Cards. To understand the importance attached to this role and the need to be consistent and assertive where necessary, if an individual does not have the correct documentation.
- To have the ability to communicate complex information to new users regarding how systems works, overcoming any potential barriers to understanding and communication, providing training where required.
- To have a working knowledge of the NHS Digital system and to be able to register new users, issue Smart Cards, (when necessary) and deal with other system queries.
- Provide procurement administration including, processing of invoices and purchase orders via the Service Desk platform, and updating of budget trackers where appropriate.
- Possess the ability to assess, resolve and refer RA and/or procurement enquiries made via the Service Desk platform, escalating where required to the appropriate Digital Health Manager.
- Working with suppliers and Digital Health stakeholders to ensure that key procurement and support processes are running efficiently and cost effectively, escalating concerns and recommending solutions to the Desktop Service Manager.
- Assist the Desktop Services Manager with the supply of digital products and services, as well as managing the procurement aspects of the Service Desk platform and Trust procurement portals.
- Assist with stock control for the Digital Health goods in container and act as an authorised signatory for small payments. Orders supplies for Digital Health and carries out day-to-day budget management duties, including administering and monitoring the procurement budget, escalating concerns to the Desktop Services Manager.
- General Desktop Services Team administration duties; organise meetings and make relevant arrangements, as well as general administrative support, including preparing letters, reports, PowerPoint and Excel documents as required.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- IT Degree /HND or Equivalent Experience
Experience
Essential
- Outgoing with effective communication skills
Skills
Essential
- Good understanding of computer networking techniques and their application
- Experience of working with third party suppliers
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Problem solver
- Proactive with drive and enthusiasm
Person Specification
Qualifications
Essential
- IT Degree /HND or Equivalent Experience
Experience
Essential
- Outgoing with effective communication skills
Skills
Essential
- Good understanding of computer networking techniques and their application
- Experience of working with third party suppliers
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Problem solver
- Proactive with drive and enthusiasm
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
