Job summary
This is an exciting opportunity to work with the Breast/Vascular and Thoracic teams within the General Surgery Department to help administer and support delivery of care to patients at the NNUH. You will be working as part of a very busy team of clinicians and administrators who deliver excellent care to our patients.
If you are looking for a role that provides you with the opportunity to show off your caring and compassionate side, you like a busy atmosphere, you like working methodically with a good attention to detail, and you can work flexibly, this may be the job for you!
Main duties of the job
This is an exciting opportunity for an experienced, motivated individual to join the General Surgery team.
As post holder you will:
- act as a point of contact for all communications between the nurses, patients, relatives, all hospital staff, general practitioners and their staff including outside agencies, maintaining a close working relationship between nurses and patients as appropriate
- assist in the management of the office administration of the consultant and designated clinical team
- provide an effective administration and secretarial service, ensuring continuity of service during the Consultant's absence.
- support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence
When completing the application form please, ensure that you explain in the supporting information section how you meet the Essential Criteria in the Job Specification.
Previous applicants need not apply.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
- Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication
- Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required
- Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently.
- Assist patients and their Carers by arranging translation/interpretation facilities.
- Demonstrate and maintain knowledge and understanding of Trust RTT policy.
- Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases
Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Job description
Job responsibilities
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
- Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication
- Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required
- Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently.
- Assist patients and their Carers by arranging translation/interpretation facilities.
- Demonstrate and maintain knowledge and understanding of Trust RTT policy.
- Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases
Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
- RSA III or equivalent experience
Desirable
- Knowledge of medical terminology/AMSPAR qualification
Experience
Essential
- Working knowledge and experience of using Microsoft Office packages, including Word, Excel, Outlook
- Previous digital / audio typing experience
Skills
Essential
- Able to work both independently and as part of a team
- Customer care skills, diplomacy, sensitivity and ability to analyse situations
- Excellent verbal and written communication skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
- RSA III or equivalent experience
Desirable
- Knowledge of medical terminology/AMSPAR qualification
Experience
Essential
- Working knowledge and experience of using Microsoft Office packages, including Word, Excel, Outlook
- Previous digital / audio typing experience
Skills
Essential
- Able to work both independently and as part of a team
- Customer care skills, diplomacy, sensitivity and ability to analyse situations
- Excellent verbal and written communication skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
