Waiting List Co-ordinator - Ophthalmology

Norfolk and Norwich University Hospital

This job is now closed

Job summary

We are a busy Ophthalmic Day Case Unit undertaking the assessment and care of patients attending for day surgery. This includes cataract, glaucoma, retinal and ocular plastic surgery.

An enthusiastic, motivated, hardworking and flexible person is required to assist with the smooth running of this busy department. We are seeking a motivated and enthusiastic person to join the team within the Ophthalmic Day Unit.

This role relies on close working relationships between consultants, secretaries, ward staff, patients and other areas/ departments within the Norfolk & Norwich University NHS Foundation Trust.

At present we have a team of waiting list co-ordinators, who will be able to provide full training, support and mentor you!

Full time: 37.5 hours per week.

Interview date: 7 August 2023.

Main duties of the job

As post holder, you will:

be booking dates for assessment and surgery, inputting data, preparing notes and booking post-op appointments.
provide waiting list management for the Nelson Day Unit.
have excellent customer care skills in your capacity as a front line member of staff.
have the ability to work on your own initiative in a continually changing environment.
be a team player.
support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours
Fast Track Staff Physiotherapy Service
Multi Faith prayer room
Discounted gym memberships
Excellent pension scheme and annual leave entitlement
Wagestream - access up to 40% of your pay as you earn it
Free Park & Ride service direct to NNUH site
Free 24-hours confidential counselling support
On-site Nursery
On-site cafes offering staff discounts
Support in career development
Flexible staff bank
Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Date posted

14 July 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

234-23-S0770

Job locations

Norfolk and Norwich University Hospital

Norwich

NR4 7UY

Job description

Job responsibilities

Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification

Job description

Job responsibilities

Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification

Person Specification

Qualifications

Essential

Good standard of literacy and numeracy
Good IT skills (Microsoft Office and Patient Administration System (PAS)

Experience

Essential

Significant awareness of Patient Access policy
Significant working knowledge of PAS, including RTT recording

Skills

Essential

Excellent communication and organisational skills

Attitude, Aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Person Specification

Qualifications

Essential

Good standard of literacy and numeracy
Good IT skills (Microsoft Office and Patient Administration System (PAS)

Experience

Essential

Significant awareness of Patient Access policy
Significant working knowledge of PAS, including RTT recording

Skills

Essential

Excellent communication and organisational skills

Attitude, Aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information