Apprentice Library Assistant

Norfolk and Norwich University Hospital

This job is now closed

Job summary

20 month Fixed Term Contract - Apprenticeship

We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification.

You will be enrolled with a local education provider and will be required to complete your Level 3 Library, Information and Archive Services Assistant Apprenticeship Standard qualification within the duration of the placement.

We have an exciting opportunity for an apprentice to join the Sir Thomas Browne Library Team.

The Sir Thomas Library is a busy and interesting work environment based in Centre Block Level 1, Norfolk and Norwich Hospital. The Library team provides a high quality, comprehensive and efficient Library and information service to NHS staff and students.

You will work as part of a team and respect and integrity are an essential part of the ethos of working together that drives our department. This is a customer-focused role with varying demands, so building an effective rapport with colleagues and being ready to take their guidance and offer your support will be really important.

Main duties of the job

This role will involve a variety of customer-focused activities such as staffing the main enquiry desk, issuing and returning books, looking after Library stock and general Library administrative tasks. You will be a first point of contact for a range of customer enquiries (with support from the team) and will also participate in marketing and promotion of Library services through events, displays and social media.

Eligibility Criteria

All applicants must be:

Aged 16+
Resident in the UK/EEA for the last three consecutive years
Must not have a qualification in a similar subject at the same level or above
Must not be in any form of formal government-funded education upon the start of their apprenticeship

Qualifications and Skills Required:

Good general standard of education
4 GCSE's at Grade D/3 or above (or equivalent)
Good standard of literacy and numeracy
Good communication and interpersonal skills
Good IT skills

Full time: 37.5 hours per week

Interview date: 9th June 2022

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours
Fast Track Staff Physiotherapy Service
Multi Faith prayer room
Discounted gym memberships
Excellent pension scheme and annual leave entitlement
Wagestream - access up to 40% of your pay as you earn it
Free Park & Ride service direct to NNUH site
Free 24-hours confidential counselling support
On-site Nursery
On-site cafes offering staff discounts
Support in career development
Flexible staff bank
Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Date posted

24 May 2022

Pay scheme

Other

Salary

£8,092 a year per annum, £180.38 per week

Contract

Apprenticeship

Duration

20 months

Working pattern

Full-time

Reference number

234-22-C168

Job locations

Norfolk & Norwich University Hospital

Norwich

NR4 7UY

Job description

Job responsibilities

To assist with the provision of an approachable and professional Library reception desk in partnership with other members of the Library team.
To provide an enquiry service to all Library users, in person, via telephone, email or social media, and referring more complex enquiries to other team members as appropriate.
To offer initial guidance and assistance to Library users with computers, printers, e-learning and software packages referring enquiries on to others when appropriate.
To issue, return, and reserve Library resources using a computerised system.
To maintain the book and journal stock; this includes shelving and shelf-tidying, processing new books and withdrawing items which are no longer required.
To open and close the Library, following agreed procedures. Assist in the maintenance of a clean, safe and secure Library environment.
Process interlibrary loan requests for books and journals, ensuring an efficient document delivery service at regional and national level. Scanning and emailing requests for other libraries and users.
To register new Library members using the computerised system, providing appropriate induction information and to assist with the maintenance of users contact details in accordance with data protection regulations.
To assist with maintaining records of cash received and charges due from departments and handle small sums of money securely.
To understand and abide by relevant legislation such as Copyright, Data Protection and Information Governance.

Please see the attached job description for full details.

Job description

Job responsibilities

To assist with the provision of an approachable and professional Library reception desk in partnership with other members of the Library team.
To provide an enquiry service to all Library users, in person, via telephone, email or social media, and referring more complex enquiries to other team members as appropriate.
To offer initial guidance and assistance to Library users with computers, printers, e-learning and software packages referring enquiries on to others when appropriate.
To issue, return, and reserve Library resources using a computerised system.
To maintain the book and journal stock; this includes shelving and shelf-tidying, processing new books and withdrawing items which are no longer required.
To open and close the Library, following agreed procedures. Assist in the maintenance of a clean, safe and secure Library environment.
Process interlibrary loan requests for books and journals, ensuring an efficient document delivery service at regional and national level. Scanning and emailing requests for other libraries and users.
To register new Library members using the computerised system, providing appropriate induction information and to assist with the maintenance of users contact details in accordance with data protection regulations.
To assist with maintaining records of cash received and charges due from departments and handle small sums of money securely.
To understand and abide by relevant legislation such as Copyright, Data Protection and Information Governance.

Please see the attached job description for full details.

Person Specification

Qualifications

Essential

4 GCSE's at D/3 or above (ideally to include Maths and English)

Experience

Desirable

Previous experience in a customer service role
Knowledge of Library Services

Skills

Essential

Good communication and interpersonal skills

Desirable

IT skills

Attitude, aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence

Person Specification

Qualifications

Essential

4 GCSE's at D/3 or above (ideally to include Maths and English)

Experience

Desirable

Previous experience in a customer service role
Knowledge of Library Services

Skills

Essential

Good communication and interpersonal skills

Desirable

IT skills

Attitude, aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information